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67 610 recensioni dei clienti verificate |
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My color explodedIt was sitting in room temperature and exploded and started bubbling 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAzaiah J. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! Your eSalon Team |
HorribleI bought a custom brown color and highlights. It turned out awful!!!! Now I have orange streaks in my hair even after the toner. I will never buy from you again!!!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBeth D. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color!Kit was nice and customer service was great! Except it took 7days to finally ship and the color was way to dark . The shampoo and conditioner was not enough and not good quality. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMindy A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team |
Not as good as it appearsThis color is not any better than a great many drugstore brand hair colors. The color they show in video was done in a salon. They sent a "free" one with my original order but it must have been a "one off" mix!! I need to get a brown color at the store to cover up the orangey red I was left with!! (Took pix but cannot post here) It also does NOT cover grey. I still have a lot showing. Sorry but this is not worth the money. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJenn R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Your eSalon Team |
BadWas never delivered 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Kit de cabelloHola No puedo entender xq cada vez me cuesta más dinero cada kit y tiene menos productos No cubre muy bien las canas el color es más o menos algo q me gusta El costo de envío es muy elevado Creo q voy a cancelar mi cuenta y tratar una marca diferente 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiExmenia P: - Gracias por escribirnos. Sentimos que el color no haya cubierto las canas. Estamos felices de poder ayudarte y darte una solución. Por otro lado, el precio de nuestro Plan de Color se encarece después del segundo pedido, tal y como indicamos en la web. Recuerda que dentro del Plan de Color sigues recibiendo el 20% de descuento en cada pedido. Te acabo de enviar un email con nuestra solución. Esperamos haberte servido de ayuda ¡Saludos! |
Gray coverageLittle disappointed this time as the gray coverage wasn’t good enough to cover the gray. The gray roots didn’t come out with the same color, it’s about three shades lighter than the rest of my hair. I would like the roots to blend in with the rest of the color. I will give it one more chance. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLia - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists will adjust your formula! Please keep your eyes out for an email from us shortly. Thanks again for your feedback! |
Lovely colour but really difficult to wash outI really like the colour I have achieved with the dye however washing out the dye is impossible as it goes very gluey and takes about 5 shampoos over 2 days to get it all out. Real shame as I really want to keep using it for the colour! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
MalNunca llegue al color deseado 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTere T: - Sentimos que no te haya llegado tu Color Personalizado. Estamos encantados de poder ayudarte y solucionarlo. Te hemos enviado un email. ¡Saludos! |
Un timoSi podés uno para probar por diez euros y sin avisar,te siguen mandando a 25eu Yo solo pedí uno y siguieron mandando por 25eu y no he podido devolver pk cobran gastos de envío a iglaterra 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRamon D - Gracias por escribirnos. Sentimos lo ocurrido. Cuando realizaste tu primer pedido en eSalon.es, es probable que durante el proceso de pago hayas visto la opción de envío automático. Este es nuestro servicio recurrente llamado tu "Plan de Color". Con este plan recibes 20% de descuento en cada pedido, incluyendo todos los productos para el cuidado del cabello que ofrecemos. Es súper flexible, así que lo puedes activar, posponer o desactivar cuando quieras desde tu móvil o tu ordenador. De todas formas, te acabamos de enviar un email para solucionarlo. |