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Color Set
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67 610 recensioni dei clienti verificate |
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Coloration Trop "DécapanteProduit trop "AGRESSIF" J'ai fais une Réaction "Allergique" Cutanée Cuir Chevelu Abîmé, sensible et "Piquant" Très Déçue, je pensais avoir une Couleur Douce et Soyeuse Cheveux Rêches à la Fin 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarie-Line - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |
Ni me gusta el resultadoNo estoy contenta no es el resultado que yo esperaba porque mis canas se decoloraron muy pronto apenas con tres semanas de aplicarlo y no es un negro azul como lo pedí mas bien parece negro cenizo así que mejor volveré a lo que estaba usando antes 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiZonia - Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta. |
can I cancel the last order?I have been using Henna in the past and the colour instructions say I shouldn't use it so I haven't even used it and boom I see another charge on my credit card. Can I cancel the last order? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDoris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing what I was expectingI had to take the initial test twice because it didn’t take the first time. With the first test I pick a red hue ( like I always do). The second time I thought about it and decided I would try something different and opt for a purple hue. I wasn’t sure which color I was going to get because I didn’t know how to check it. Once I received it and color my hair I was disappointed. The roots had a red tint the ends came out dark brown with MAYBE a hint of purple undertone. It doesn’t look terrible but it was definitely NOT either color I selected and my hair takes color very well 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBrittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too thickThe last shipment and this one I was unable to get the hair color out of the bottle through the normal tip. It was hard last time and almost impossible this time. I had to cut the tip of the bottle way down in order to get it out. Then had to monitor closely that too much didn't come out. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela - Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorI received a color that wasn’t what I usually receive. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover grays at allI’ve used box color from cvs that has covered my grays better than this has. The color itself isn’t too bad, but the lack of coverage is very disappointing. I don’t have a ton of gray, but absolutely none of it was colored and I left the solution on for the recommended 45 minutes. It was worth a shot, but I definitely won’t be ordering again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Low qualityDamaged my hair, color didn't last. My stylist did not listen to me on the color customization I wanted originally. The redo that she sent me was a semi perm and did little to adjust the color, and additionally having to dye my hair twice in a few weeks damaged it terribly. I would not try your formula again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEva - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Our Color Happiness Guarantee is something we take seriously and we are so sorry to hear that we haven’t got it just right with your color. Please keep your eyes out for an email from us shortly. |
Can't review because I did not receive itWhere is my shipment? According to tracking it left New York, then went to Las Vegas, to Illinois and then to Georgia. No tracking updates in the last 2 days. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKaren - We are sorry to hear your shipment has not arrived! Keep an eye out for an email from us to see if we can get this resolved for you. Thanks for choosing eSalon! |
Product good if you get correct colorColor not what I wanted. Ordered again. A little better. Red does not stay in longer than 2 days 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |