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67 610 recensioni dei clienti verificate |
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Horrible .. EDIT 10/17: Will give it one more tryAbsolutely did not like the formula or the color it gave me. No purple shows up, it turned my hair almost black! I cancelled my membership but I was charged for and sent 2 more packages. A complete waste Edit 10/17/19: Desiree from esalon reached out to me after receiving this review. She was very polite, offered solutions, and helped me feel better about my experience. I will try out a new color. Thanks, Desiree, for now, I have raised my review from 1 star. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Pedido no recibidoEstoy muy molesta porque en ninguna de las 2 ocasiones en las que se ha mandado el pedido a llegado a casa. Ya, la verdad no me interesa. No volveré a pedir nunca mas 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRosa - Lamentamos que tu pedido no haya llegado. Te hemos enviado un correo electrónico para ver cómo podemos ayudarte a remediar la situación ya que tenemos garantía de satisfacción. |
No lo he empezado a usarMa H Dado que no he tenido ocasión de empezar a usar el producto, ruego suspendan el envío hasta nueva orden por mi parte. Gracias, Saludos 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria - Gracias por tus comentarios. Existen muchas opciones con eSalon. Si decides hacer un pedido con una promoción de eSalon, también podrás ver la información sobre nuestro servicio de envío automático durante el pago. Asimismo, podrás elegir recibir un solo pedido si así lo deseas. La ventaja de nuestro Plan de Color es que recibes un 20% de descuento en cada pedido. Te hemos enviado un correo electrónico para hablar sobre tu situación y remediarla. |
Paid $45 to correct the colorRoot color and length color didn't match. I had to go to the salon to correct it so i dabbed nothing and spent more 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTerry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
EhhhhI was excited to try this, and I really do like the shade. However I don't think this is the best dye. I followed the instructions. I was going maybe one shade darker and a little warmer than my current hair color. The custom instructions said to do basically a root touch up. Which I did. Unfortunately, as I suspected it might, by following them I ended up with hair darker at the root and lighter at the ends. It also did not fully color areas in my lengths. It's okay because it just looks highlighted, but I really was going for full coverage here. I also found that the dye stings a bit. I also think it has made my hair a little more oily. I already have an oily scalp, I didn't need more. I am glad I tried it, but I don't think it is better than competitors. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorI did not like the color and was not contacted. Received another kit didn’t order it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarol - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I wanted it to be darkI feel like this is exactly the color I had only now the blonde is matching. Very disappointed. Wanted darker 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAshley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The toner calms a small bitIt’s still an orange color for at least a month. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCristi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more orange than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So unhappyI hate my color that was chosen for me , Dark brown. I could of used a box dye at home if I wanted Dark brown.I was thinking my hair would be a beautiful new color and nope just brown.I will not purchase again 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCandace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution to have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
You are rip offsAfter using your hair color I was not happy with it I said don' send anymore so I just recived another one and I called my credit card company to block you from billing me. It's overpriced crap so keep your product 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarol - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |