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67 610 recensioni dei clienti verificate |
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Not for meIt was more than I wanted to pay for the result. My hair felt almost slimy and the color barely lasted a month. I want to cancel any and all future orders. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSallie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not for grey coverageVery disappointed. I followed instructions to a “T”. No less than 2 days later, greys started reappearing and by day 3 they were fully back. The money and treatment were not worth the damage done to my hair by dyeing. I had to use an otc root cover up until I could fully color again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not enough Color for LONG hairI did not end up using this product. I feel I was ripped off. I indicated in my initial account set up that I have very long hair (21 inches root to tip to be exact). I received 1 bottle for my roots/re-growth (only 1 inch of my hair) and the second bottle is supposed to do the remaining 20 inches of hair. I know this will not be a sufficient amount of color as I have used 2+ boxes of color to do my whole head in the past and my current hair dresser uses 2.5x the amount of color she usually does for my head. I have tried to contact customer service/my colorist to see about getting a 2nd bottle of color for my ends with no success. The website is not user friendly and it is difficult to find answers (eg. will I receive enough color to color my whole head. As of right now I am cancelling my subscription. I really wanted to love this service but I was not even able to use the products. So unfortunate. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as I expected.So disapointed, not the color I expected, smells like a cheap one with a lot of ammonia and doesn't cover any gray hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
just okMy color doesn't look significantly better than a box color, in fact, I think I've had better results with L'Oreal. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSuzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t work as expectedThis color didn’t cover my previous highlights. I followed the instructions and time lengths. Overall wasn’t happy with the process and the color outcome. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Kein rotIch wollte eine rote Farbe haben. Aber statt rot würde es dunkelbraun. Umd das habe ich nicht bestellt. Aber jetzt laufe ich damit rum,bis ich es überfarbe und wirklich dann rot habe. Werde wohl nix mehr bestellen. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - Es tut uns leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbe nicht zufrieden waren. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und wir werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Unsere Farbexperten haben Ihnen bereits eine E-Mail zukommen gelassen und helfen Ihnen hierbei gern weiter. |
Not worth itResults wasn't that good. I was not satisfied with the outcome. I wanted a lighter colour but it came out my hair went darker than normal one. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria Cristina A. - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy to mix, easy to applyIt was all easy enough however my hair was black for less then 2 weeks. It does not cover the gray well. After washing it left the grays with a yellow tint 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGahena - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I have not received my order yet!!Could you please let me know why I have not received that order yet? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |