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67 610 recensioni dei clienti verificate |
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AffreuxLa coloration m'a abîmé le cuir chevelu, ça ma fait une infection a tel point que mes ganglions sont en ébullition ! J'ai comme des boutons qui suintent sur tout le crâne et ça me démange !! Et en plus la couleur est trop foncée ! Tres déçue ! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiInes - Nous sommes vraiment désolés d'apprendre que vous avez eu une réaction allergique qui pourrait avoir été causée par la couleur de nos cheveux. Dans de rares cas, une sensibilité à la couleur des cheveux peut se développer avec le temps. Nous vous avons contacté par courrier électronique pour vous fournir plus de détails sur les prochaines étapes et sur la manière dont nous pouvons vous aider à résoudre ce problème. À l'avenir, nous recommandons un test d'allergie cutanée 48 heures avant chaque application de couleur. Les instructions pour le test d'allergie cutanée sont incluses dans notre Guide de sécurité et d'utilisation du produit avec chaque ordre de coloration. Au nom de la famille eSalon, nous vous souhaitons un prompt rétablissement. |
incidencias. No necesito que envíen otros tintes, SIN mi consentimiento.Por favor hacedme el reintegro del cargo de setiembre, dado que yo no lo he autorizado. Esta mañana en mi banco, me han informado que lo reclame por FRAUDE. He intentado comunicarme con vosotros por todos los medios a mi alcance, como teléfono gratuito (y siempre salta contestadora), correo electrónico, e internet. Tengo toda mi buena intención de solucionarlo a las buenas, de lo contrario, lo reclamo como dije antes, por fraude. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarisel - Gracias por tus comentarios. Nos disculpamos por la experiencia decepcionante que tuvo con nuestro (nombre del producto). Siempre estamos buscando mejorar nuestros servicios y productos, y realmente valoramos todo lo que dicen nuestros clientes. ¡Esperamos seguir ayudando a encontrar la perfección del cabello! Nos comunicamos con usted por correo electrónico para analizar este asunto más a fondo y ver qué podemos hacer para remediar esta situación. Mantenga un ojo en su bandeja de entrada para más detalles. |
Want to change my color I want more of a warmer red toneHello...the color this round turned out more even throughout my hair but I feel like it’s too dark and in certain light I felt like I saw some ash tones. I would like to change up my color to more of a warm/medium Auburn. This current color feels flat and dark. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCeleste - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
DO NOT DO ITI THOUGHT I would give this a try because I can never fing the color I wanted in a box. The first shipment was fine. The 2nd Shipment sucked. I mean really sucked. I look like I am Ronald McDonald's twin sister or something. Do NOT take chances with your hair. I learned my Lesson NEVER AGAIN. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Don’t knowNot really lasting as long as I’d like 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMeybol - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Great color fades quickly, hard to get the excess formula out of hairI adore the color but it fades very quickly. My roots often have a Ard time takin this formula. I have to shampoo and rinse it out about 3 times after coloring, because the formula cakes on and won't wash off!It ends up being crusty in my hair. The formula should be adjusted. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSteph - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Pros and ConsI like the color but it does not keep the grays colored for very long. It covers the grays just as long as the box kind that I buy for $9. Not sure that triple the price is worth: delivery, the stain guard, I just use Vaseline anyway. I would rather an extra pack of sulfate shampoo to make the color last longer, than the pack of stain guard. I have had it delivered 3 times so far, but am considering cancelling. The salon can color my hair for $30 as I just color it brown, no hi-lites or anything. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No lo recomiendoMi color sólo me duró una semana. No dura nada 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDoris - Lamentamos que su color de cabello se desvanezca más rápido de lo que esperaba. Nuestra Garantía de Felicidad de Color eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a un correo electrónico de nosotros para sus próximos pasos! Realmente apreciamos sus comentarios. |
Wrong colorI was looking for a honey kissed brunette and instead my hair is now copper brown. While I am happy it is lighter in tone from my natural color, the actual color is way too orange. This is not the sun kissed brunette color I was hoping for. It almost looks like I had red hair and failed at dying it brown. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my hair orangeYikes. Turned my hair orange and I needed to go see a professional to fix. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |