|
Color Set
|
67 610 recensioni dei clienti verificate |
|
Ordina per: |
|
Didn't cover all my grayThe first time I dyed my hair with this product it was great but this time it didn't cover all my gray hair and I'm not happy and will not be ordering again. Wasted money 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiShannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Awful first time experienceI specifically gave instructions stating what i wanted and sent photo. Received a color that had nothing to do with what i wanted !! I look like morticia from the adams family ! Cant afford to get it corrected at hair stylist so i have to let esalon correct their awful mistake. Oh if only i had money i would definitely go to a professional !! I have never received a color expert resolution as per Johnny V. Response . Esalon was unwilling to do anything to help correct their mistake except to give me a credit for my first order. wow $17.00 dollars to correct a $400 mistake. As i stated before if i could afford to go to a professional i would but i cannot therefore i have no choice but to allow esalon to correct this awful color !!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
No lo he recibidoHice el pedido el 21 de agosto y estamos a 15 de septiembre y no he recibido nada aun 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiMaitte - Lamentamos que tu pedido no haya llegado. Estaremos encantados de reenviar un reemplazo. Manténgase atento a un correo electrónico de nosotros en breve. Nos comunicaremos con usted para hacer esto bien. |
Color came exactly how I DIDNT want itI’m sad to write this review as I 1. Never ever am the type of person to write out a bad review or survey, and 2. I don’t like to be mean in general. But I sadly was greatly let down with my kit. I ended up getting a hair color that was basically everything I said I didn’t want in a dye. I wanted the lightest blonde, but specifically mentioned I didn’t want anything that would give me ashy tones as that comes out really strong on my hair type for some reason. I was expecting something warm, golden, maybe even close to platinum. Yet I ended up basically be grey headed at 24 yrs old. I’m also having trouble finding a link somewhere where I can cancel my subscription, so I believe I’ve paid for two or three more of the kits that I absolutely have no use for, it’s just draining my bank account. I am more than positive that this service probably works GREAT for 90% of men and women that try it out. I just happened to be the odd one out and I don’t blame Esalon for that, just isn’t the color/style for me is all. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiJoshua - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FuzzinessI like the color but last 2x my hair is dried making it fuzzy. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiDebbie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
RückerstattungBis heute keine Rückerstattung bekommen von 25,95€ 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiCorinna - In Ihrem Profil können wir erkennen, dass Sie bereits mit einem unserer Farbexperten dbzgl. bereits Kontakt hatten. Bitte lassen Sie uns wissen, falls wir Ihnen sonst noch behilflich sein können. |
No satisfechaQuisiera un color claro y la raíz siempre me queda negro 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiNolvia - ¡Gracias por comunicarte! Lamentamos saber que su formulación de color salió más oscura de lo que esperaba. ¡Garantía de felicidad de color al rescate! Un experto en color se comunicará por correo electrónico en breve para trabajar con usted para encontrar una resolución y acercarlo un paso más a alcanzar sus sueños de cabello perfectos. |
I like colorThe color was close to what I wanted but I find it very drying 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiMarianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Dark!My hair looks dark! I wanted my hair to turn out lighter ( I wanted the red tones to show) I put that in my notes, before I got the product. I even sent a picture so my colorist could see how dark my hair was and she could know how much lighter I wanted my hair to get. It looks like my colorist didn’t read the notes because the color came out dark red. I wanted the red to show even when indoors! Not satisfied at all! I would like for my color to be lighter so that that red would show, even when I’m inside. My kids even said, “it looks the same!!” Ugh! You can see some red tones in the light but no real drastic change! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiCorina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Needs adjustingThe last color kit was perfect, but this time the color was off. It was more brown then red, just like the first kit I received. Im thinking of canceling my subscription, maybe I'll give it one more try... I don't know. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiElisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |