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67 610 recensioni dei clienti verificate |
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Not what i expectedColor i got came out too dark. Was expecting a lighter color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Resultado no esperadoBuenas noches bueno solo quiero decir que no quede satisfecha con el pedido, no encontré una solución la colorista no entendió lo que quería. yo no pedi Color solo para raíces y el resto de cabello que! Me equivoqué en decir que confiaba en ustedes no es el color que deseo, no entiendo porq enviaron un color castaño claro Violeta Intenso el color mío es un rubio. No pienso en absoluto aplicarme este color. La verdad no esperaba un resultado tan malo. Gracias. Psdta: No le hagan ese daño a las personas me siento muy molesta y confundida este tinte se irá al bote de la basura. Ojalá pudiera recuperar mi dinero 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFrancia - Lamentamos saber que te decepcionaron los resultados de tu aplicación de color. Nuestra Garantía de Felicidad de Color de eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Por favor, no pierda de vista nuestro correo electrónico para sus próximos pasos! Realmente apreciamos sus comentarios. |
TinteSiento tener que comentaros que no me a gustado nada vuesto color de tinte .gracias . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAna Maria - Lamentamos saber que se sintió decepcionado por los resultados de su aplicación de color. Nuestra Garantía de Felicidad de Color eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a un correo electrónico de nosotros para sus próximos pasos! Realmente apreciamos sus comentarios. |
No deseo continuar con elnplanNo lleno mis expectativas. Aparte es muy costoso para la coloración que realiza. No quiero seguir con el plan gracias. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiErika - Lamentamos saber que se sintió decepcionado por los resultados de su aplicación de color. Nuestra Garantía de Felicidad de Color eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a un correo electrónico de nosotros para sus próximos pasos! Realmente apreciamos sus comentarios. |
I love the formula, but....I have thick hair and found that this wasn’t enough for me to coat my whole head. The color was exactly what I asked and I love it! The only thing would be the amount I have in the kit because I have some patchy spots.. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBella - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
NOT SATISFIEDHair looks horrible! Gray roots 10 times lighter than rest of hair. Followed directions start to finish. The color of my roots is pinkish while the rest is the correct color I am looking for. It is eggplant color. I'm not at all happy with it. My 50th Class Reunion is in less than 3 weeks. Do something about this. I'm not satisfied. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
WaxinesI've been using this product for long enough now that I know the results are always waxy! I used redkin color gels before and never had this problem. The last time I washed, I am not exaggerating that I had to wash a dozen times (including using baking soda to absorb oils) to get the awful greasy feeling out of my hair and it still was not working. Now my grays are back and I am not technically due for a color for weeks. I have stuck with it and followed instructions to give this the benefit of the doubt, but I'm not happy. My sister uses it and loves it so maybe different water and hair types makes a difference, but I'm not liking wasting my money. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
I was left with terrible tangles that I almost had to cut out.I have never had any hair care product or color leave my hair in such terrible knots. The coverage was OK, but not what you would expect from salon color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJackie - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. |
Great disappointmentDidn't cover greys. Colour completely different to the shade that I'd requested 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKaren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pedido inexistenteMe están avisando que me vais a enviar el siguiente pedido ( que por cierto no quiero), cuando aún no he recibido el primero . Esto es de risa o una estafa 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaura - Lamentamos que tu pedido no haya llegado. Hemos enviado un correo electrónico para ver qué podemos hacer para remediar esta situación. |