67 610 recensioni dei clienti verificate |
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Un belle arnaqueUne belle arnaque que je vais m'empresser de denoncer car j'ai voulu essayer et maintenant ce site m'envoie systématiquement ce kit et le debite sur ma carte alors que je ne commande rien !!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiValerie - Nous apprécions vos commentaires. En examinant votre profil, nous constatons que vous avez déjà travaillé avec l'un de nos experts en couleurs pour résoudre votre problème. S'il vous plaît laissez-nous savoir s'il y a autre chose que nous pouvons faire pour aider! |
No where near what I pickedI was going for copper from white. While I understand this isn't easy, my hair is horrible. It came out almost pink and fried to heck. I had pretty healthy hair for it to be white, I take very good care of it since I do bleach it often. I only bleach my roots and tone the rest but I make sure to keep oils on it, use paraben and sulfate free shampoo, all that good stuff. After washing the color out I expected soft hair, as it usually is after I tone it, but my hair was coarse and the ends are horribly damaged. Everyone liked the color even though it was nothing I'd ever seen but after a week of putting oils on it and only three washes with the paraben free shampoo the color has faded and left my hair looking like a Georgia clay dirt road. No shine, just dull, muddy looking hair. I have to go pay someone to chop my hair off and fix the color now. I do not recommend this product at all. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKrystle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
IntimidatedI received two developers..one was for roots and the other for ends...it intimidated me because it says to try not to get the root formula on the already colored hair..well I'm doing this myself...I thought it woukd be as simple as one bottle for the whole head. Color turned out ok...but the hair is very dull and not shiny at all. Kinda disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmy - We’re so sorry to hear that you were disappointed by the results and application process of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nearly there but not quite yet!I think I wrote a review at the time that I was unhappy with it but I got lots of nice compliments so I'm happy with the color for my ends but the color for my roots is still not right. Its too light, not dark enough, not giving enough coverage and too orange. I'm using a dark brown eye shadow to make it darker so if you could fix that part I'd be very happy! The ends color is perfect. Thank you! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlexa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colourAfter one day the colour wore off, my roots became white after 1 mere day. At the time i washed my hair after dying it the colour was beautiful and then the next day it started wearing off 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGurjeet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I was expectingMy hair color is light brown. I have used several box colors over the years to cover my white hair at my temples and hairline. I decided to try ESalon. My light brown color ended up being a dark brown (almost black under florescent lighting). Not what I was expecting. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertitajuahna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Más o menosMe gusto el primer día pero se me va muy rápido ni me dura nada a las dos semanas ya no tengo tinte en la raíz 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiArelys - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su asunto. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
I looooove the color but....It only took to my roots and the remainder of my hair is still just dark brown. It’ll be gorgeous once it all grows out this color, but that’s going to be a very long time. I wish it was all this color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Gute Grauhaarabdeckung und intensive Farbe, aber leider zu dunkelDie Farbe ist intensiv und deckt graue Haare gut ab. Beim Auftragen merkt man schnell, wieviel Wasserstoffperoxid enthalten ist - das macht sie leider auch etwas aggressiv. Trotz Beschreibung und angehängter Fotos ist die Farbe leider eine Nuance zu dunkel. Dies obwohl ich im Kommentar ausdrücklich erwähnt hatte die Farbe lieber heller als zu dunkel zu wählen, da ich auf keinen Fall dunkler werden wollte. Gute Anleitung und Anwendungshinweise 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMonika - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Did not cover greysI love my colour but I’m very disappointed to notice that my grey hairs had not been coloured! Please can someone contact me and advise why?? I cannot seem to fine an email address to contact you? J 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |