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67 610 recensioni dei clienti verificate |
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NO WEEKLY RETREAT!!??I won’t be purchasing anymore! The weekly retreat that was in my first order was awesome. As I’m sure you know, coloring ones hair drys it out not to mention the other damages. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAndrea- Thank you for your feedback! Our Weekly Retreat mask is available for purchase through the Hair Care section. We will be reaching out shortly with further information. Thanks for choosing eSalon! |
Not What I Asked ForI wanted to lighten my current dark brown hair. I had selected a colour using the website and noted what I was looking for. Upon receiving my dye and applying it to my hair, the colour was very different than what I was expecting. I was really excited to try this custom colour product but unfortunately it didn't work for me. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKyla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mis comentariosEl último pedido aún no lo recibo por lo q no me encuentro satisfecha 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMilagros - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Por favor, háganos saber si hay algo más que podamos hacer para ayudar! |
Color way offAsked for an Irish red (dark copper) did not over process, did not color ends, only rinse and came out with dark brown and black on the ends. Not at all what I wanted. If this can’t be fixed, please cancel my subscription. Nicely packaged and easy to apply. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not receive my colorCould not get a hold of any body. Still can't a month later 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaWana- Thank you for reaching out! We are so sorry to hear that you have not received your shipment! We will be reaching out shortly to discuss this further. Thanks again! |
was much darkerColor came out much darker than I wanted. I was not impressed for the price. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
CancelledI'll be returning this order as I have have canceled this service due to a more than doubling in price. Also this product fades rather quickly! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRobin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No Color AdjustmentI am trying to get back to my roots, naturally dirty blonde. This was supposed to be a medium strawberry blonde to introduce more blonde and it looks the exact same as my hair colors prior. Straight up red, no hints of blonde at all. There's no change... not happy with this color as it's what I'm trying to change from. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBrandee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover grayIt didn’t cover my gray hair at all. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Very redI wanted more blonde but this order was very red. Not blonde at all. It’s pretty, but not what I hoped for. Now my grey is growing and it’s very visible because my color is too dark. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |