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Color Set
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67 589 recensioni dei clienti verificate |
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SkunkI’ve used it twice and both times it did not cover my roots, which are white. I look like a skunk. I’m not into using this product again. Please cancel. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWendi- Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right for you! You are fully covered by our Color Happiness Guarantee, and one of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hot rootsI love my first formula dark brown,copper,mahogany love it. But using the bottle 2 I now have HOT ROOTS. After doing my hair i noticed that it was get really red, and find the paperwork 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCynthia- Thank you for contacting us! We are so sorry to hear that your color was applied against instructions. Both bottles sent with your first shipment were meant to be used in the same application per your instructions. Bottle 1 was for your Roots as indicated, and Bottle 2 (Custom Ends Refresher) was for the previously dyed parts of your hair. We would expect hot roots to result from using your ends bottle on your roots. Please keep an eye on your email. We will be reaching out shortly to help resolve this for you. |
Color ReviewThe color was medium blonde but my hair had an ash tone to it and the roots were strawberry blonde. Will not be using your product again. Cancel all orders now and future orders. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLeslie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom Color SetProduct didn't cover roots, didn't work right. I get better results for less from retail store products. Canceling! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMary - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. |
Colour isn’t rich enough. Has washed out within 2 washesColour has washed out within two washes and is now a disappointing pale orange. Over the last 10 months or so esalon has started tomsiLoint with the reds 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCaron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI wanted a medium to light blond. I got red. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMelissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
El colór que me preparaste no era eso lo que yo queriaEl color que me enviaron era negro y no quería ese color puesto que el color que yo tenía era rubio avellana cuando me lo coloqué en mi cabello ya era tarde y se me arruinó y pase de rubia avellana a morena !!! No quiero que me envíe otro porfavor! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGabriela - Lamentamos saber que su formulación de color salió más oscura de lo que esperaba. Un experto en color se comunicará en breve por correo electrónico para trabajar con usted a fin de encontrar una resolución y acercarle un paso más para alcanzar sus sueños perfectos. |
Film covering my hairIt took about 30-45 minutes to wash this out of my hair. After I was done, my hair felt crunchy towards the ends and very greasy (like a film) all over the rest of my head. I have washed my hair 4 times in the last 24 hours to make my hair feel like normal hair. I finally fixed it with DAWN DISHSOAP! Every other shampoo did nothing. After all of this, my hair is the exact same color! I followed directions and followed the How to videos. I just want my hair back to normal. :( 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBridget- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I hate itDried my hair out wish i never got it 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJasmyn- We never like to hear that our customers are unhappy with their color which is why we have a color happiness guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
won't try itI refuse to use this as nothing comes showing you what color you might expect so I am not going to even try it. SOmehow they also have me on automatic delivery which I never signed up for - PLEASE TELL ME HOW TO CANCEL THIS!!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGail - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color care representative to resolve this matter. Please let us know if there is anything else we can do to help! |