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67 589 recensioni dei clienti verificate |
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Not goodThe color was to dark I didn't like it wasn't what I expected. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiYeira - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
The most horrendous I have ever tried.I will never use this again. The color was off and it colored my scalp black! Do not send me any more and I want my money back. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
color adjustment not what I asked for.A couple of orders ago, I asked for a color adjustment which I described as "more red" what I got was a mix with double or more on the copper. It was so orange! Not a fan. Unfortunately, The latest shipment is the same because I was traveling for five weeks and didn’t get the color or ship date changed. I realize these are problems that I caused, but now I’m stuck with this orange hair color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDeeDee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little darker than I would likeI don't know whether or not I am doing something wrong when selecting my color or whether it is the case that I cannot go any lighter than one color above my natural color, but I would prefer to go lighter. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDiana - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Love the color but what a mess to apply.The color was darker than expected but I am thrilled just the same. Took me out of my comfort zone and I am better for it. I am not sure how subsequent kits are going to manage to keep this color going. It is too soon to know how much the dark color will fade. The product is runny and messy. Because it is so thin it was hard to apply at the back of my head. I was cleaning color off my shower walls for days. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTuesday - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Yikes. Did anyone read my requests?When signing up for the service, I specifically noted that I wanted to avoid gold and red colors in my hair (they make me look like a corpse). I received medium blonde hair color, and guess what? It is full of gold and red tones. In fact, when I look at the pictures of women in the salon advertising materials, they all have red and gold tones in their hair. What was I thinking?! No more for me. I’m back to my usual blonde at the grocery store. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHeather - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red-gold than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Very unhappy with the colourI ordered blonde with copper undertones, and to ensure I followed all steps correctly I got my sister over to do it for me. We followed all steps to a T but once she had dried it and I saw the colour I was so upset. I'm literally ginger, no blonde at all and its so dark compared with my own colouring. It is awful and will be worse once my roots start coming through which don't take very long as my hair grows really fast. I should of just went to a salon. 😭😭 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaggie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us with more details. We truly appreciate your feedback. |
I was not impressedThe color is nice but it didn’t take as well so I’m a little disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color too lightThis shade is far too light. Also need more ash tone. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Never receivedNever received 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristine - We truly appreciate your feedback. Upon reviewing your account, we see that an eSalon Team Member reached out to resolve this matter. Please let us know if there is anything else we can do to help! |