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67 566 recensioni dei clienti verificate |
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Still does not cover resistive gray rootsmy roots are too light, my ends are too dark. They did correct the redness so I have minimal turng red with fading 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not worth the money you'll have to spend to fix itI previously left a great review of this product. Unfortunately, after the first time, I adjusted my hair color to be slightly darker and was VERY disappointed with the formula and the color. Patchy, inconsistent color that faded quickly, left my hair feeling damaged, and looked very "color from the box." I gave it another shot after that, thinking it was my own error. Despite having colored my hair myself many times before, the color turned out even worse than the second time--patchy and brassy. I had to spend $200 to fix it. On top of that, I tried to cancel my account after my last use, and sure enough, three months later, I get an email from the company that another shipment was sent. Save yourself the embarrassment of walking around with half-faded clown hair and just go to a salon. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleMy hair color was supposed to be a purple color and it's damn near black. I absolutely hate this product. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKimberli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI had originally ordered a medium light brown and the company looked at my picture and suggested a medium dark brown. It was way too dark. Going to the salon from now on. Just not for me! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBrandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
IreneThe color was too dark for my liking. I have slight ash color in my natural color and the color created for me is more ash than light blonde. The materials, product, and quality is very good. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiIrene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Very RunnyThe product is very runny! Very little control of the areas you need to color. My case was the gray roots. Splatter everywhere! The color is really nothing to write home about. Clairol is just as good, if not better. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJudy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Needs more red!I love the dye but it only lasts 3 weeks. My box color I usually buy lasts about 8 weeks. My color is still brown but it's getting to the red I want. It needs more red/ violet. I love the shampoo that comes with it and the 2 pair of gloves 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Color was not as advertised.The color did not come out as hoped. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Hard to wash outI had to wash my hair 4 times, each time after my hair dried, to get all the dye out. It takes my hair a long time to dry as it is thick . My hair was very stringy and greasy feeling although I rinsed it for a long time. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not the bestI reached out and asked for my custom color to be a little more rich, darker in color because it was fading uneven, so they added an additional bottle of color for the ends of my hair that would even out the color. I followed the directions very carefully, but the color is not even close to what I wanted... It is more BLACK then a rich brown. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |