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Color Set
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67 566 recensioni dei clienti verificate |
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Way too darkMy hair was black. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSharon - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have sent you a complimentary reformulation per the phone conversation with one of our colorists to address your color concerns. We see that you have already cancelled your service. Again, we apologize that you were dissatisfied with your experience. |
Hair colorGenerally my hair color turns out pretty well but this time my roots turned almost black and ashy toned which makes the rest of my hair look horrible. Hoping it fades.. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMelissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
cancel orderplease cancel all orders 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJudy- We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Waxy textureAlthough, I liked the color, after8 weeks it has a good coverage, but too much red highlights for being dark brown. The reason I am debating on using this again, is because of the waxy sticky texture upon rinsing and rinsing . Also many of reviews that I have read, talk about hair loss. I think I will pass on any further orders. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGeri- We’re sorry that you were unsatisfied with the color and that it left your hair feeling waxy and sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
HATEDVery disappointed when it came to this product. I had very high hopes because I watched my favorite youtuber using this product and her hair came out gorgeous. But after applying this color it did not look good... I wanted to love it so bad because it is very convenient... but to my luck i did not. I also bought the hair mask and it made my hair feel greasy after I rinsed it.. very sad. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMabel- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected we see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
CANCELYou should verify that your clients need the product before it is shipped!!!!!!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJanet- We apologize for any confusion regarding our service. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I want to discontinue my plan. I like my former product better.I want to discontinue my plan. I like my former product better. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLynne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DRYYYYYYYYI followed every step exactly how it is shown on the instructions, used the shampoo and conditioner provided, and my hair was SO SO SO DRY. I am still in the process of getting it back to were it was before i ever used e-salon :( 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKameisha- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience |
I wouldn't recommend it!My color was too dark and after coloring my hair felt hard, dry and waxy. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLucrecia - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy and dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not good for RedI asked for a very intense red and I got brown with red undertones. It faded within 2 weeks and now I have to deal with brown hair for 8 weeks before I can dye it with better color again. There were too many steps the process took too long. Would not recommend for redheads. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRandi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |