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Color Set
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67 625 recensioni dei clienti verificate |
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Color reviewColor was fine for hair ends but not for the roots did not match but I like the hair products 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPaula - We apologize that your recent order did not provide the seamless root coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Perfect colour but washed outLike the title says, The colour was perfect but it washed out of my hair and quickly It's a shame because all this would of been worth the money I may change my colour and see if that stays in 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCara - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Colore salon has a great concept but using your product and cost made no sense anymore since the coverage on just the new growth lasted 1 week then I would start to get the skunk line. Just going to Salley's I could buy a product and it would last 3 at a 1/4 of rhe price. Your color felt slimed on my hair unless I used your shampoo. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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too lightafter the first shampoo the roots lost their color and the color was too light 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarilyn - We’re sorry to hear that your color came out lighter than you expected and did not provide enough coveage. We have received your request for a slightly darker shade. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Custome Hair ColorEven with my photo to show the color I wanted to match, I got a way too light color that didn't cover any grays. 154 di 163 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKristie - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color in a darker shade with increased gray coverage. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Okay coverageWas fun to receive box with all the little touches. Good instructions and included everything needed for application. Only thing is rather disappointed with color selection. I requested a golden brown color and instead turned out very coppery red. Not bad since was considering that color line but was not what I ordered. So the colorists must have augmented what I selected. Also I just colored it two weeks ago and grey is visibly coming back.... so not exactly happy about that. Great for a home fix and good price compared to what would cost at a salon. Glad I tried it but not exactly convinced in trying it again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDawn- We’re sorry to hear that your hair color did not provide the best gray coverage and came out differently than expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Love the idea but too expensiveHair color match was great. Love that it's automatically delivered and emails from company are consistent. I will be cancelling though due to the cost. The first order is good deal, but after that it comes to $25 per dye kit. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Hair colorLooked natural for about 3 wks; now faded. Did not have enough color liquid. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJackie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Half portionsI would like the bottles in half portions as I just use half for touch ups. lots of waste trying to do it myself. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDonna- Thank you for sharing your feedback. We understand you desire for a smaller hair color application size. While we don't offer smaller hair color applications we do off our Color Kiss Temporary Root Touch-Up to provide temporary coverage in between hair color applications. |
Hair ColorThe permanent color I ordered and applied (exactly according to the directions that came with it) lasted about 2 weeks before it all faded out and all my gray was exposed again. My daughter actually uses a drugstore semi-permanent color on her hair that lasts for a few months! This was the first time coloring my hair, and I expected much more from a permanent hair color. eSalon did a nice job matching my color....it just didn't last. They also offered a free bottle of hair color to fix my color loss, but I don't need that fuss. So, I have decided to just embrace my gray! No more hair color for me. 2 di 4 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStephanie- We’re sorry to hear that your hair color faded faster than you expected. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize you were unhappy with your results. |