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Color Set
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67 695 recensioni dei clienti verificate |
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Good dye, but totally wrong colour matchI wanted a red to dye my hair in between salon visits. I picked esalon as all box dye for red hair is just vibrant red and I wanted my more subtle coppery tone. I matched to the copper I wanted and I was sent a root colour and lengths. My roots are now a totally different colour to my length. The roots look great, but the length is the bright neon red I didn’t want. I look pretty ridiculous if I’m honest! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Holly! We are sorry to hear your color was different from you've expected. Please check your emails, we got back to you to help you further. |
Total enttäuschtDirekt nach dem färben war die Farbe richtig gut aber bereits nach der ersten Haarwäsche ging die Hälfte der Farbe "verloren". Mega enttäuschend 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTanja H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Farbe passt nichtLeider hat die Farbe so gar nicht zu meinen Vorstellungen gepasst. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJana C.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Easy, good color coverage, just not the color I wantInstructions are great - videos are amazing. It was so easy. Took me an hour, start to done and dry. My hair is so soft and shiny. Unfortunately I don’t love the color - the tone came out very yellow, almost orange on my natural blonde, which was my biggest fear. Hoping to find a way to get in touch with someone so I don’t have to live orange until my next color shipment. Contacting customer service is limited to phone during business hours or messaging my stylist for my next shipment. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Elysia, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can you say BRASSY?Turned my blonde hair Orange/ Brassy. I’m furious and wish I’d never heard of your company. I followed the instructions to the letter. 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Cecille, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Sent my roots orangeThis colour sent my hair orange. A Demi permanent colour was sent to correct! I now have orange roots and dirty blonde hair 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Claire! We are sorry to hear your color turned out orange. Please check your emails, we got back to you to help you further. |
Did not color my grey hairDid not color my grey hairs. I left the color on an additional 5 minutes as well 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Jennifer, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not fully covering my gray white hairUpdate: After a day of coloring my hair (8/12/24) the color was totally washed out and I felt I have more gray hair. I wished I can send you an updated pic and vid of my hair to correct the color before sending to me again. I followed all instructions including time but still not covered with the color I received. Felt it just wash the color away when I washed my hair. Tried for the 2nd time and still the same. After the 2nd order, I stopped already. I really like to use it because very convenient and easy to use but the color I think not suitable for me. 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Really disappointedReally gutted after seeing good reviews that my hair just went orange . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Liberty! We are sorry to hear your color went orange. Please check your emails, we got back to you to help you further. |
It didn’t color my grey at all.I don’t really like this right now. It dodn’t color my grey at all. Going to let it dry and see how it looks but not sure if I will keep the subscription. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJanet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please reach out to us at [email protected] as your email is encrypted and you will not receive correspondence from us. We truly appreciate your feedback and the opportunity for us to make it right! |