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Color Set
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67 695 recensioni dei clienti verificate |
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Gray backMy gray around my hair line was showing in less than a week time. I had to dye again before the next shipment!😔 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTawana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Darker than expectedI only left this on for 10 minutes and my hair is not dark blond, it’s dark brown. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTheresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Wrong color, too darkThis was way too dark and i don't see any red. Maybe too much ash as well? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiClaudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to making this right! |
Two completely different colorsI asked that my color be lightened JUST A LITTLE from last month since it was too auburn and I want more of a strawberry blonde. I got two colors (which is nice) to do roots, then middles and ends, but the middle and ends color ended up being like a Ronald McDonald red/orange and completely different from the roots and rest of my hair. Also, the roots barely took and that doesn't usually happen. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Jeanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
1st Time Color HairThe color did cover gray, but gave my hair a red color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDenise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI normally love eSalon ,but my most recent colors have been off ! One turned my hair a brassy brown color ! So they changed my formula.. and this one turned my hair a dark brown and still has a bit of a red brassy tone .. The reason I'm soooo DISAPPOINTED is that my goal was a LIGHT ASH BROWN or DARK BLONDE!! I'm will to give it another try , but I will pay really good attention to what color they try to give me this time ?? I hope you have better luck then me ! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBenley - We are so sorry to hear you've been disappointed with your recent color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SucksI've done my hair twice the first time was better than the second time but it wasn't the right color the second time is awful I'm embarrassed to leave my house and can't even get anyone to f****** respond 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTilena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I see no difference in hair colorI was so excited for this. And followed instructions exactly, but the color does not show it looks like ai did nothing to my hair my roots are still lighter than the rest and my hair is still brown with red. I ordered a medium black golden. I won’t be continuing with the company 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSharie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Leider nicht der erwartete EffektIch habe dunkelblond bestellt, meine Haare haben aber einen starken rotblonden Schimmer. Leider steht mir die Farbe absolut nicht. Ich möchte keine weitere Bestellung. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSchwedt M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Didn't cover my gray rootsI applied the product as directed and waited 20-25 minutes for processing, but still have grayish roots. Maybe mine are just stubborn grays. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |