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Color Set
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67 669 recensioni dei clienti verificate |
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Farbe gefällt mir diesmal gar nicht :-(Dafür das wir einen Ton heller gegangen sind, ich hatte noch nie so dunkle Haare :-( 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnke B.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Coloration blond beigeTrès déçu je me retrouve avec une couleur rousse 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEmeline B. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous ! Nous allons revenir vers vous par email afin de remédier à la situation. |
Doesn't seem to last long.Seems like after first wash color fades and hair is dryer. I plan on canceling this month. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTrina- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Strong smellI asked for light golden brown and still get brown It’s smells strong 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEvelyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too orangeI was a redhead before I went gray. I’m platinum gray. I need to,lean towards ash. The color I got was too orange. I wanted a variation of colors just a little darker. I just picked the wrong color. My fault. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDiane - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color was not rightI asked for my money to be refunded after 3 attempts of not getting my color right. The company stated money back guarantee but that still hasn't happened after sending the request over a month ago. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color too darkI have light brown hair, the last color was medium brown wayyyyy too dark. I’m frustrated 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
2 weeks later and my greys are visibleOriginally I was super happy with the results but after 2 weeks and 1 day (approximately 5 washes) my greys are back 😔 I don’t understand because I followed the directions and the coverage was good initially. I purchased permanent color in dark ash brown 😔 I’m basically disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMiranda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did't work for meI was so excited to color my hair and see new changes. unfortunately, this is not for me cuz I don't see any color change to my hair. My hair still looks the same. Apart from the disappointment of the expected result, I love it's the smell and the quality of all the products. Usually, my hair falls during coloring but I saw less hair fall this time. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDrashti- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Could be betterThis was my second time using e-color. The first time my color was great. This time, the color was ok and I was still left with all the greys at the top of my crown. Not sure if I would go with this again. Very disappointed after the mess and time it took. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTrisha- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |