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67 669 recensioni dei clienti verificate |
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Chemical smellBad smell. Not the color I wanted 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarlene- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color didn’t work for meMy color turned out kinda copper, sorta brassy. I really really wanted medium ashy violet. It did maintain my old highlights, so that’s really cool! It doesn’t look like you dipped your head in paint, like at home dyes do. It’s the best at home dye I’ve done... I’m just not a fan of this color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMackenzie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
hors attenteje m attendais à une couleur plus clair 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDOMINIQUE T. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous, c'est pourquoi nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Damaged packageThe package was damaged and the bottle with the color was leaking. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPat- We’re truly sorry that our color kit did arrived damaged. We take our clients' feedback to heart and have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Not so greatProduct was ok, didn’t get the same results as in previous uses. It also took over 20 days from ship date for me to get it. I wish there was more shine to it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color and shipping times did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
its still not rightThe coverage doesn't last, the next day or two I see gray!! I'm going to try to work with them one more time!!But I'm going to my stylist to straighten it out. what a waste. this is my 3rd or 4th try. so it's not like i'm not trying. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaurie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Braun statt rotDie Ansatzfarbe mit einem größeren Anteil Braun, hat meine Haare tatsächlich nur braun mit einem rotschimmer gefärbt. Als ich das gesehen habe, nach dem Färben, war ich sehr enttäuscht, dass es nicht die gewünschte Rotfärbung gebracht hatte. In Verbindung mit dem Längenauffrischer, aus der Bestellung davor, der vollständig rot ist, sticht das Braun nicht so heraus aber als Ansatzfarbe allein absolut ungeeignet für eine wirklich rote Haarfarbe. Ich bin wirklich sehr enttäuscht und hoffe, dass die nächste Farbe mehr meinen Vorstellungen entspricht durch die Farbanpassung. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVanessa W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Not exactly what i was asking forthe color is to dark and i have red highlights not blond 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCollette- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover gray hairThe color did not cover they gray hair. After one day most of the gray was showing. Week later all the gray was back. The color was nice while it lasted and the hair felt very healthy afterwards but I was super disappointed that it did not over the gray hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not as expectedI got my color adjusted once. My color artist tried to adjust it but it is still not a tone of Violet what I was looking for. It hardly gave grey coverage too. I wanted violet to be more bright. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiZareen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |