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67 649 recensioni dei clienti verificate |
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First Time UserI liked the color, great instructions. Big drawback, the bristle's on the brush kept falling out! As soon as it came out of the package! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSusan - We truly apologize the Color Tint Brush you received is defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did not workIt did not change or even enhance my color. Maybe it does not work for African American hair, but won't purchase again. Also it kinda burned/ tingled bad on my skin. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPorsche - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Coloring my Greythe color didn't cover my grey very well 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGrace - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not come out rightI dont like the way the coloring came out way to dark and has a purple tint to it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAndrea- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Same as any colour you buyCoats grey doesn't colour them colour was dark and false looking 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MembershipI want to cancel my membership 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSheree- Thank you for reaching out! Please keep an eye on your email. We will be reaching out shortly to further discuss your color and account request. Thanks again! |
Not happyNot coloring the gray like i thought it would 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLynn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No es de buena calidadEs un producto muy costoso para la mala calidad que tiene. Deseo regresar el segundo kit que me llegó y me devuelvan mi dinero. Me dejo el cabello seco y cada vez que lo lavo sale agua de color oscuro. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMonica - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver sus commentarios. ¡Por favor, háganos saber si hay algo más que podamos hacer para ayudar! |
Hair is dry & grayI love the branding and efficiency of E Salon and have been excited to receive the personalized boxes each month. Unfortunately, it has left my hair very dry and the hair color doesn’t absorb well into my hair leaving it gray in areas I spend focused time dying. Two weeks after my last treatment my hair is dry and gray again. I am disappointed in the results and will be cancelling my order. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStacy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us. We will be reaching out shortly! |
2nd hair coloringAbsolutely do not like. The first time I thought it was great a pretty mahogany color. This time, it looks like an ugly dark brown and when I first washed it out, my hair felt like I had glue in it. Definitely not doing it again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRebecca- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |