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Color Set
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67 658 recensioni dei clienti verificate |
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Color came out dark brownThe color came out way to dark almost black. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Super BumbedI was expecting a more purple brown, which it what the chocolate mauve color is and said in my comments I was hoping for. Came out red brown. Did NOT want red. Could buy this color for cheaper thru Sally's for the results I got. UPDATE: When I originally ordered my color I pick an option closest, I thought to what I wanted but still added a note as it truly wasn't what I was looking for since I wanted a more purple base vs red. I received my first color, wrote a review as hated it since all I ended up with red and someone replied which I appreciated and said would fix it accordingly. I was just sent the exact same color!!! I don't want this at ALL. My review should have been reviewed prior to 'making' my color. I don't have the time to write everywhere what could be found in one spot. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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HORRIBLE!After my initial (Demi-permanent, to cover highlights) color was WAY too dark and red, I was given a complimentary permanent color to "fix" it. (I had to write several emails and make a phone call to get the "corrected" color to be free of charge, as per the company's guarantee.) Now, my hair is even darker and redder than it was (nearly black). I now have to make an appointment at a salon to have it fixed, which will be both costly and damaging to my hair. Never again. UPDATE- I am going to have to spend $150-$175 at the salon to get this junk out of my hair, as it is nearly BLACK and my own hair is medium ash brown. I am absolutely furious that I wasted my money, time, and the health of my hair on this. Xero stars! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAustin - Thank you for your feedback. We apologize for the disappointing experience you had with our custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color, but my hair feels greasyGreat color, but my hair feels really greasy and sticky. I did everything right by the directions. My hair looks like I used five tubes of V05. I’m not sure if maybe the formula is made different for curly hair? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMelyssa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Dark BlondeI just used this last order 3 days ago. I went back to my 2nd color request of dark blonde with less brassiness. It was darker than before. Also the last 3 times I have colored my hair I have broken out with an itchy rash. This was the worst it has been. Prior to this time it was just on my hairline and ears. This time it is even on my scalp. Have they changed the formula? I will wait for a response before discontinuing any future orders. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShelley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
orangeThis made my hair have a orange tint. I hate it. What I want is ash blond 7.1. this is not even close to that. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTammy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lesson learned!I burned my hair. It’s my own fault for not reading instructions more carefully but as a friend, I would have put in bold letters DO NOT TREAT STRANDS ALREADY TREATED! Only color your hair growth. I have suffered four months with losing several inches of burned hair. It has hurt my self-confidence. I love the color that I have gotten from e-salon but my last shipment of color I did not allow to stay on long enough because I am nervous to burn my hair again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPatricia - We truly appreciate your feedback and apologize for your unpleasant experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible.My color is patchy and didn’t cover my grey. Also left a weird residue on my hair. Even after I washed it three times 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
awful bottleThis is the first time I got bonus bottles. But the 1st bottle 1 for the root was so difficult to open . I spend half hour to open it. Put it in the hot water was not working at all. I need to used a small knife to broke the lid. It was awful. The old style of bottle never has this problem. Pleas fix it. I was glad it wasn’t the bottle 2 I cannot open it. It was so far the worst experience. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShockwave - Thank you for your feedback. We apologize for the disappointing experience you had with opening your custom blended hair color. We value every client, and will be reaching out to in regards to your disappointing experience. Keep an eye on your inbox for more details. |
Very hard on my hairI lost way too much healthy, not previously colored or permed hair. It's now very fragile. I do not want any more of your products. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |