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67 658 recensioni dei clienti verificate |
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UnhappyUsed the soft black last night and followed instructions to the tee. I can still see a few grays and my previous hair color is still noticeable through out. Not impressed and a little frustrated because I want the black to be even thoughout but I don't want to add more chemical to it and potentially cause more damage. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiB- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Destroyed my hairI'm not sure why, but the products destroyed my hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStephanie - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. |
To darkVery dark 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlexis - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Love the colorBut it only covers my greys for 2 weeks 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
First timeColor was almost flat looking and previous highlights are starting to come through after 5 weeks. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNicole - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not HappyI changed my review cause this time I ask for purple dye and I got no purple at least the first time I did it I got a hint of purple ! Will not order again , do love the shampoo and conditioner tho would do 0 stars for this if I could 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDear Brenda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
HarshI realized after using this product for the past several months that it is breaking my hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSusan - We’re sorry that you were unsatisfied with our product and that it left your hair feeling dry. Since you were unhappy with your results, we've sent a follow up email with more information. We look forward to delivering the right results for you. |
Bottle for ColorWhile I love your product, I was surprised by the new packaging. I dig the new box for the gloves, but find it unnecessary. It seems that your packaging cost would increase. Also, the color bottle's opening is much wider than the developer's bottle opening. This made pouring the color into the developer more challenging with more likely of a chance to spill some thus messing with the developer to color ratio. I'm still going to be a loyal customer, but the wider mouth on the color bottle is off-putting. As a suggestion, choose a bottle for the color with a smaller opening. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKarina - Thank you for your review. We're constantly looking to improve our service and products based on what clients, like you, share with us. |
Hard to applyThe color was fine, really nothing special. But hard to apply. My daughter helped me and it still took forever. More like what I have done at the salon, but my colorist is trained and practiced in application. If I'm doing it at home a box color from Walmart is made for easy application. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa A- We're sorry to hear that you were disappointed by your application experience with our Hair color. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. |
It was okI loved the color, bit it faded quickly and the grey coverage was not as expected 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTiffany- We’re sorry your recent order didn’t provide the coverage/ longevity you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage/ longevity you’re looking for. We will be sending your more information shortly! |