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Color Set
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67 658 recensioni dei clienti verificate |
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Same as any drugstore box colorIt came in a really nice packaging, which i appreciate, color is very vibrant and beautiful, however it doesn't cover greys 100% as it says, and i bought permanent color, i left the notice that i need to cover my grey hair, it did the same job as any drugstore "box" color. So i really dissapointed cause i expected much more. Won't be repurchasing anymore only because it doesn't do what it says. If you don't have grey hair you might like it, if you have- just go to the drugstore or buy some professional stuff. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEdita - We're sorry to hear you didn't get the gray coverage you were looking for. We see you've already spoken with your colorist to find a solution. We hope your next color keeps the grays away to stay! |
i want to cancel my accountcancel me out 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Runny MessI have self colored my hair for years. I thought this would be a slam dunk. Not so much. I ended up with stains on my walls and closet doors because the solution is so runny. Also due to the runny solution I couldn't keep the solution confined to just my roots, so goodbye to my blonde highlights. Not for me. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Still too much red.This mix was a step in the right direction but not quite what I am looking for. It still comes through with the red tones (copperish). I was expecting a more golden tint. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCrystal - We're sorry to hear your last color was too warm. We see that you were able to work with your colorist to find a cooler color that delivered. We're happy we were able to help you meet your hair color goals! |
To harshPlease cancel my information 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Color all wrongI ordered a Dark brown. It came out more of a medium brown with red tones. The color looks fake and not natural. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPamela - We’re sorry that your hair color did not provide you with the results you were looking for. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
ExpensiveI don't think this is any better than off the shelf products and it us twice the cost. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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To harsh for my hair...Hair breakage began right after use. Will not reorder 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarol - We’re sorry that you experienced hair breakage following your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Uneven colorI've been coloring my hair successfully for more than 10 years. This was one a pretty big disappointment. The color is uneven, with the gray in my roots not covered adequately, resulting in my roots being lighter red while the rest of my hair is darkest brown. Color did not take on the length whatsoever, and continued to "bleed" during every other day shampoos for two weeks. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTamsen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorColor was darker than I anticipated,and highlights were not as impressive as l anticipated, I do take the blame. I didn't have a current picture with the right lighting to include. Hopefully with a few adjustments my next shipment will be more to my liking. We Will get it to my liking with a little patience from my colorist. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |