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Color Set
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67 686 recensioni dei clienti verificate |
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Terrible oilyI didn't like this product as it made my hair feel greasy and it was very difficult to wash out 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJenn- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not the right colourMy original hair colour was red (roots were brown) When I did the whole questions my desired hair colour was purple, after dying the hair colour, instead of purple it came out black instead and only when i am in bright light can you see a tint of purple. Other than that it came out black. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTu - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Nice but...Love the color and that you were able to tone the red down but didn't cover my grey very well. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBrandy - We’re sorry that you were unhappy with the gray coverage of your initial order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Lousy gray coveragePlease do not continue sending. I went to salon to have color fixed after using this 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJoy - We're sorry that you were dissatisfied by the gray coverage of your color application. We have reviewed your profile and see that one of our representatives has processed a refund for your hair color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
not impressedMy first order was ok, too red so I want to go more brown. I sent in my request and nothing came back to me other then your order will be shipped, when I tried to contact the stylist before she sent my second no one responded, I sent the message that I wanted to see the color before they charged me but nothing. The system seems to unprofessional to me sure it's cheep but you will loose eventually 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSheri- We apologize for the disappointing experience you had with our service. We want to make sure that we provide you with the best level of service, so we have just reached out to you to see how we can best assist you per our Satisfaction Guarantee. Again, we are sorry that you were unhappy with the service we provided. |
Not right for meI need a light golden brown. That color wasn't right for me. Thank you 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Lousy customer serviceI wrote to the company to express my excitement and sincere thanks for sending me bonus products. Cold response from your company spoiled everything. The products are in my trashcan. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaura- We apologize that you felt our response was cold. We see that a member of our Color + Care Team has reached out to you regarding this matter. We are always happy to assist you to discuss your needs and welcome the opportunity to speak with you at any time. |
Great colour. Not great at lasting on greysGreat kit, colour & ease of ordering. However after 6 colours and time & colour adjustments it just doesn't stick to my greys and they are back within 2 washes. And with a colour sjampoo. I think I do have super strength grey : ( so for most this won't be a problem. Just pointless to continue ordering. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaura - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your most recent order. Again, we apologize that you were unsatisfied with your experience. |
Didn't quite do the jobI wanted to go a little lighter, got the new formula with instructions to put only on my roots. Did that, but it did not cover the gray roots. Not sure what to do now.... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSue- We are sorry to hear that your recent hair color application did not completely cover the gray. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you. Again, we apologize that your color coverage was not 100% satisfactory. |
Too ashy and darkI would like more buttery 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWe apologize that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced ash tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |