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Color Set
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67 669 recensioni dei clienti verificate |
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Love my new hair color!I asked for my hair color to be a slightly lighter color/tone. Well, I just colored my hair and I absolutely love the new color! You are the best! Thank you! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Amazing hair dyeIt was great color and quality. Thank you 3 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Nicht angefragte Bestellung/AbboIhre "zwangsweise" Nachlieferung habe ich erhalten und das Abbo ist gut versteckt. Was soll ich nach der kurzen Zeit damit? Wenn ich Farbe brauche bestelle ich selber. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSimone - Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Wenn Sie eine Bestellung über ein eSalon Aktionsangebot aufgeben, werden während des Bestellvorgangs Informationen zu unserem wiederkehrenden Color Plan angezeigt. Für Kundinnen und Kunden, die keine automatischen Lieferungen wünschen, bieten wir auch die Möglichkeit einer einmaligen Bestellung an. Unser Color Plan beinhaltet 20 % Rabatt auf jede Bestellung. Wir verstehen jedoch, dass dieses Modell nicht für jeden passend ist. Wir haben Ihnen bereits eine E Mail geschickt, um Ihre Erfahrung zu besprechen und gemeinsam eine Lösung für die Situation zu finden. Bitte werfen Sie einen Blick in Ihr Postfach. Wir helfen Ihnen gerne weiter. |
Terrible ordering siteThis site will not let you close your account or remove your credit card information. Even after years of not ordering Someone tried to get into my account and I changed the password and tried to remove my personal information or close the account and it would not allow me to do that. ...so it does not matter to me if the product was good or not as the ordering site is obviously not secure . B m b 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBonnie - We truly apologize that you had trouble removing your information. We have reached out to you via email about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Barely changed colour of my hairI have tried these products twice now and apparently the 2nd time they changed the colour of the formula to be lighter (as requested by me) but again, it’s barely changed the colour of my hair. I wanted to go light brown and it’s nowhere near. Disappointed with these products ! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCharlotte B.-Thank you very much for your feedback!! We're so sorry to hear that you were disappointed with your color results, especially after trying it a second time. We’d love the opportunity to help make this right and work with you toward the shade you were looking for. Please keep an eye out for an email from one of our team members with the next steps. |
Not what I was expectingPackaging is beautiful, not happy with the colour at all not what I asked for still have the red/copper tones now more than before. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShake U.- We're so sorry to hear that your color wasn't what you were hoping for. We want you to love your results, and we're here to help make things right. One of our team members will be reaching out by email shortly with the next steps. Thank you for sharing your experience with us—we truly appreciate your feedback. |
Consistently Stunning!I have been using eSalon Custom Color for a little under a year. The color payoff is amazing, the instructions are easy to understand, and the product speaks for itself. Additionally, it is easy to adjust your color from one shipment to the next. I appreciate the wonderful customer service when making adjustments. I prefer putting in the time at home to color my hair rather than spending hours in a salon chair. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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ZufriedenEs ist super 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Not sure what happenedbut I did not get the color I asked for... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - We’re so sorry to hear that you were disappointed by the results of your last color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Produit de qualité, mais couleur trop neutreLa quantité est correcte, le temps indiqué a été respecté mais la couleur choisie était légèrement trop "neutre" 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKarine R.-Merci pour votre retour! Nous sommes vraiment désolés d’apprendre que votre couleur était légèrement trop neutre. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Gardez un œil sur votre boîte mail, un membre de notre équipe va vous contacter afin de trouver la meilleure solution pour vous. |