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67 669 recensioni dei clienti verificate |
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It didn't cover any gray hair.Everything was pretty neat and cool except it didn't cover any gray hair, even though I choose something that is supposed to cover it. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRin - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
This company can’t even get black rightI decided to give this company a try as a break from Madison Reed who’s black color has an undertone of auburn that I don’t care for.. Boy do I regret that. After 3 and a half hours coloring, showering, blow drying and styling, my hair looks horrible. if I had to guess the color they sent I would say light brown with red undertones, not even in the same realm as black. I have an event tonight for work that I don’t even want to go to because I can’t wear a hat to hide my ghetto hair colors and to top it off the customer service left me shaking with anger. Refused to refund me both my orders which I used at once time for full coverage then refused to refund the shipping. Don’t just exit out of this website, run and tell everyone you to know beware. These people have no idea what they are doing. Patron Madison Reed, they are 100% better in every aspect. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern to the best of our abilities. Please let us know if there is anything else we can do to help! |
AwesomePerfect each time. Easy, no worries. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPaula - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Amazing PackageI received my package and was very exciting, the product was laid out nice with detail instructions. The instruction with my name on it, I used the product for the 1st time, my hair is shiny and healthy. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAurea - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
excellent shampooLove it , long last color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNiurka - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
My hair is a tragedyFrom the very beginning of this eSalon process my part was very easy and I took a picture of my hair and I went over my hair just like everyone does well I got in touch with ma personalized stylist and she said that she was looking at my picture and I told her my hair pulls red easel e so she suggested an ass color so today I made the biggest mistake by using your product. My hair is totally Gray. Gray. Gray. I am so disappointed that I have spent money to have a guide to help me with the right color. I will continue to make my reviews of your stylist being nonchalant to me and what color I received to put on my hair. I hope no one else has to go through what I am going through 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
loved the color, instructions and the feel of my hair after process.Would definitely recommend instead of box color in stores. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBev - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Hair colorHair color is great quality. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Love the colourColour turned out just how I wanted , easy to use with great results 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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FinallyI actually got the color I've been after. Don't know why the past products never gave me this color, but as long as it stays the way I like I'm good. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNazirah - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. We look forward to the next opportunity to delight you! |