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67 669 recensioni dei clienti verificate |
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Love my color.My color which had been good for a long time was starting to look a little drab. I asked for an adjustment and just did the color this morning. I love my new color, just a little darker, a little more auburn. It has remained natural looking with just the little bit of brightness I wanted. Can't wait to see if anyone notices. Thank you. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarcia - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Doesn't hold gray coverageI have been using this product on and off and finally canceled because the color does not hold. The gray coverage fades with a week or two. I would have to recolor about every three weeks. Way too much trouble for minimal coverage. Idea of this company is great, but definitely was not happy. Customer service rep I spoke to on a cancelation issue also had an attitude, I have talked to reps in the past that have been super friendly. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRocio - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Excelente productoMi cabello quedó muy lindo el color espectacular sin maltratar mi cabello 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiYisleny - Este tipo de comentarios es muy gratificante. ¡Nos alegra saber que te encanta tu color personalizado! ¡Esperamos la próxima oportunidad para deleitarte! |
ImpeccableSuper ! Conforme à la couleur 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Loved my current hair toneLove this product and the service. E Salon suggestion is on point and never miss my shipment. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Somarie! This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your color and your experience with eSalon! We look forward to the next opportunity to delight you! |
Match!Wonderful color since i showed piture of Original color with pictre from teenage years b4 i started. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Robyn, thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the customized eSalon hair color. We truly value your feedback and look forward to hearing from you again in the future. |
Finally received order!Took me a very long time to get my order, however after talking with team support I finally did receive my order! The package is totally adorable and so customized to me! Has my name on it and everything. Super cute and color came out so well! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Custom colorDo not like it. It looks orange and I want a more burgundy color 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJeannie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageNot sure why but, the second kit I was sent though again spot in as far as color was very disappointing as far as gray coverage. Unfortunately this time the gray coverage was very short lived. My entire root base was gray again with in 2 weeks. Yes, I applied as detected and I’ve been dying my roots for literally decades. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCharisse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
FlatI wasn't happy with this shipment. It makes my hair look flat. I asked for a darker color red and I got a darker color brown. Don't like it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHey Kathleen, thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |