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67 686 recensioni dei clienti verificate |
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Not happyRequested colour change as the first one already faded after 1 wash and I ended up with patchy hair and I followed instructions to the letter they changed colour by half a shade order said I’d be receiving two bottles as colour was changed!! So to make sure I had enough I order a separate bottle of ends refresher so I’d have three bottles altogether only recieved two bottles so no not happy contacted online customer services and not willing to listen to what I’m saying to say I don’t think I’ll be ordering again. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLouise C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. We also apologize for any inconvenience caused. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my greys!Didn't cover my greys and custom colour was way darker than expected 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFarah Y. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GreyDoes not hold to grey well within 2 weeks could see grey again 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKaren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Wrong colorI ordered a light ash brown and they sent me BLACK. My hair is ruined. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not so long lastingI thought maybe it was just me, but I noticed it didn't last on my grey hairs as long either. About two weeks in my hair looked like it had faded to back to grey quite a bit. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFrankie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray coverage lackingI followed instructions exactly. Lots of grays still visible. Disappointing. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJenna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
First colourMy very first time colouring my hair I'm not going to lie I was terrified It was so easy to do my hair is quiet long I watched all the video's on how to colour at home nice and easy to follow instructions. Order was beautifully presented in a pretty box can wait to colour my hair again, my hair colour covered really well (did have highlights from hairdressers) can't see them now blended in nicely. Also ask for advice if you are unsure I got a phone call to help with choosing right colour so helpful. Thank you. 64 di 70 persone pensano che questa recensione sia utile. Sei d'accordo? |
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très bienJ'étais sceptique avant de commencer. Cela fait 3 ou 4 fois maintenant que je colore avec Esalon et je ne suis pas déçue: d'abord je n'aie plus à aller en magasin et chercher la bonne couleur, les coloristes le font pour moi. Et je dois avouer que je suis vraiment contente du sur-mesure qui a été fait pour moi. c'est simple j'avais perdue ma couleur naturelle depuis 20 ans de colorations etc... chez les coiffeurs, et là j'ai retrouvé mon beau blond foncé doré qui me va juste naturellement bien. Même mon coiffeur n'en croyait pas ses yeux! Alors oui je recommande vraiment. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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ParfaitRas Je recommande vivement 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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First color purchase turned out great!Was easier than expected coloring my hair with the premium kit. Everything needed was delivered. Gray coverage was excellent. Will reorder the custom color again. Thank you color experts. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Bern, We're thrilled to hear that you're enjoying your custom color. We look forward to our next opportunity to delight you! |