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67 686 recensioni dei clienti verificate |
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DecepcionadaLo primero diré, que, hice un pedido en Marzo del 2021 y el producto no me acabó de satisface. Pero mi problema viene, cuando me doy cuenta que me han ido cobrando el 12de octubre 2021 y ahora el 4 de enero de 2022 sin mi permiso, porque ya dije que no quería más productos. Me han ido cobrando y encima sin enviarme los productos. Pero es qué yo ya lo dí de baja. Es una robo!!!! Reclamó un Reembolso de mi dinero. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola Paky: Gracias por escribirnos. Sentimos cualquier malentendido con nuestro Plan de Color, y que el color no haya sido de tu agrado. Revisaremos tu caso al detalle para poder ofrecerte una solución. Por favor, revisa tus emails, uno de nuestros agentes se pondrá en contacto contigo. |
What Happened?I guess I'm not alone when I write the color just doesn't seem to last as long as it did previously. I've read some other recent reviews indicating other customers noticed the color doesn't seem to be lasting or seem as rich and lustrous, and I agree. The last two times I've used my color kit, the color seemed to fade quite a bit and looked dull after just three weeks (previously it would last well for a full five!). I don't even wash my hair every day, so that shouldn't be a factor. I looked at my hair yesterday in the mirror, and the color seems to have faded significantly after just 2 1/2 weeks. I use all the same hair care products (for color treated hair) I always have, so nothing is different there. Disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSusan - Thank you for sharing your experience. We apologize for the inconvenience this has caused. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details, we hope to continue helping you find hair perfection; and thanks again for reaching us out! |
I hate itWrong color. Messy, stained by blonde streak! Highest mistake ever! Sent pics and even formula my stylist used and still all wrong! I guess I’ll hide for 8 weeks while it washes out. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLynn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, and we hope to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Loved it!!!!I loved the color thank you so much !!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Tabitha, Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Tolles FarbergebnisWirklich tolle Farbe. Sie ist zwar etwas dunkler als im Shop abgebildet, gefällt mir aber trotzdem sehr gut. Nach anfänglicher Skepsis bin ich jetzt wirklich begeistert. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Get Lots of ComplimentsMy hair stylist always compliments me on my hair color! I love the custom color system. The instructions are clear and simple. Just love the little sticker that comes with the instructions to put them on the wall leaving my vanity clear for the color products. The custom color is spot on and is very easy to use. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Tracy, We're so happy to hear that you're enjoying your custom Dark Blonde (Copper)! We truly value your feedback and look forward to hearing from you again in the future. |
Très bon produit, je recommandeJe recommande, commande facile et personnalisable. Au top ! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Perfect colorThe color is exactly what I wanted! The dye smells horrible, but is super easy to use and worked really well. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Taylor, We're so happy to hear that you're enjoying the Dark Blonde (Copper Golden)! We truly value your feedback and look forward to hearing from you again in the future. |
TRES BELLE COULEURELLE FAIT SON EFFET ELLE EST BRILLANTE ECLATANTE 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Semi permanent colourI used the semipermanent colour for some greys but it lasted only for 3 weeks instead of usual 6 weeks. I did not find any difference with other brand hair colours. I guess the permanent colour lasts longer but I always use semipermanent to prevent damage to hair. Not very impressed . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiB G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |