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67 686 recensioni dei clienti verificate |
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CANCELLATION OF MY ACCOUNTTO WHOM IT MAY CONCERN; I HAVE APPRECIATED THE TIME WITH E SALON BUT i HAVE GONE BACK TO MY HAIR SALON FOR NOW. IF I FIND THAT I CAN'T NO LONGER AFFORD IT, I WILL DEFINITELY ORDER MY HAIR COLOR AGAIN. THANK YOU FOR YOUR SERVICES 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Amelia, thank you for reaching out and sharing this with us! We have looked into your account and see you reached out to us via chat and your account was turned off. Let us know if you have any other questions! |
Asked to be golden red...not dark dark brownDid my colors get switched? Dear god. I followed directions...nothing prepared me to be a completely different color. I look like I'm trying to evade the authorities. E-Salon fail. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTayloe - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Love my colorI was very hesitant at first to try this at home I normally go to a salon to get my hair colored. Thought I would give this a try to see how it worked and I’ll love it love the color and love the ease of doing it myself. I can’t wait to color my hair again with E salon. I save myself about $100 by doing it myself and using E salon And got the same results. Thank you so much for the expert who picked my colors just love it 28 di 30 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Misty, We're so happy to hear that you're enjoying the Medium Brown (Cool Beige)! We truly value your feedback and look forward to hearing from you again in the future. |
Not what I expectedAfter searching for a good colour (for years) without having to spend a fortune going to the hairdressers and damaging my hair, I decided to try Esalon. I am so so glad I did. The service is excellent, I had to adjust my colour slightly, communication is excellent and now I absolutely love my hair colour. It is exactly what I wanted. So happy! Thank you. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Wonderful, Exceptional, Convenient, Personalized Color Service for My Gray HairsThank you eSalon for the Wonderful and Convenient Color Service during this pandemic that you have provided, making exceptional/personalized color adjustments when I send you my before/after pictures! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSherryli - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Love love loveBest hair color.. my roots always look great. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Debra, Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom Soft Black color! We truly value your feedback and look forward to hearing from you again in the future. |
Color not lastingI have been a customer since 2018, my color always lasted better than what the salon used, but now after 3 weeks the grays are showing, it always lasted at least six weeks, what’s up? 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Teresa, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly value your feedback and we look forward to crafting the perfect customized formulation for you! |
Wrong colorYou sent the wrong product. I had changed my order to a light brown. I got medium brown 20V. Assumed it was right and used it. Oh well.... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHey Lourie, we appreciate you taking the time out of your day to review your hair color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Entsprach nicht meinen ErwartungenDie Farbe passte überhaupt nicht zu dem was ich wollte. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaike H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Too darkAlmost black and the chemicals made my hair fall out. Will not use again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCynthia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |