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67 686 recensioni dei clienti verificate |
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MécontentementJe viens tout juste de recevoir la commande du mois d’avril ! D’ailleurs tellement ça a tardé j’ai complètement oublié la commande jusqu’à ce que je la reçois aujourd’hui. La couleur ne correspond absolument pas à ce que j’avais demandé et cela depuis la dernière commande chatin cendré Merci d’annuler mon abonnement. Bonne continuation Chahinez 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChahinez B. - Merci pour votre commentaire. Nous sommes désolés pour l'attente de votre commande et que votre coloration vous a déçue. Nous allons revenir vers vous par email afin de vous aider et proposer une solution. Nos coloristes seront ravis d'ajuster votre coloration selon vos besoins. Veuillez vérifier vos emails pour plus d'informations. |
Totalmente un desastreNo me gustó para nada no quiero más productos de ustedes. Estube que ir de emergencia al salón de lo feo y oscuro que me quedó el pelo 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Ruth: Sentimos que el color no te haya gustado. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |
Super Farbe!!!Thank you, the hair dye is excellent! The shampoo and conditioner in the single-use sachets are absolutely amazing! I would definitely buy them in full-size bottles 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Salon quality at homeEasy to use with full jnstructions and an excellent result 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great colorSo far love the color. It's almost like low lights 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great service and very responsive to any issues that you may have.I’m so happy with my colour now and the colourist looking after me is so responsive to my comments and changes my prescription accordingly . Brilliant.. thankyou! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Alles perfektAlles ist perfekt! Sehr zufrieden mit meine Haarfarbe. Könnten sie bitte nicht mehr nach meinen Meinung fragen? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Way too darkI requested color change back to original color that cam eout bright coppery color that I loved and I got a dark brown with barely a hint a red I will be canceling this subscription as this is my third try. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Jennifer, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Blau schwarzDie Farbe habe ich mir anders vorgestellt. Mein grauer Ansatz ist jetzt leicht hellblau, voll hässlich 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarion M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not what i was hoping forMy color is dull after a couple of days. The gold tones are coming through when I wanted ashy tones. Too brassy....and really one toned, not multi layered color. Also the lack of ability to order highlights along with your color is disappointing. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShelley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |