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67 695 recensioni dei clienti verificate |
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Needed more dyeUnfortunately one bottle wasn’t enough to cover my ends. Plus, my roots seemed lighter. And it was more of a soft black than a blue black on my ends, for the parts of my hair that got some color. Other than that, the application process was good. :) 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChirstabella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Not enough to cover my grays - Redder than I thoughtThere was definitely not enough to cover all my grays as it was in the order before so I aam stuck with grays and the color turned out redder than I thought 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSuzette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Decepcionada mi tinte no cubrió mis canasHe recibido mi orden hace unos días pedí a mi hermana q ella me pintará el cabello ya q la última vez no me agarró bien el color pensé que yo no lo había hecho bien. Así que mi hermana lo hizo por mi. Resultado el tinte no me cubre las canas. . Me miro en el espejo y aún las veo. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFiorella - Lamentamos que no esté satisfecho con los resultados de su pedido reciente. Vemos que su colorista revisó sus comentarios y ajustó la fórmula para su próximo pedido de color para ofrecer resultados que se adapten mejor a sus necesidades. Esperamos escuchar pronto sus comentarios sobre esta nueva formulación. |
Perfect!My colour is absolutely perfect. I love it! It's so rich and doesn't look like the typical drugstore box hair dye. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDanielle - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Full coverage is greatThanks for amended colour. The grey at my temples is fully covered this time. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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ColorIt is perfect. Never thought I would see my natural color again. But you did it. Thank you so much. It has been 16 years friends didn’t even know I had red hair. All loved it! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Colleen, Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your custom Dark Blonde (Copper Mahogany) . We look forward to the next opportunity to delight you! |
Perfect every timeLove it!!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlissa - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Custom Hair Color! We look forward to the next opportunity to delight you! |
Bad luck with this companyThe color I received was not close to what I asked for and it took ten months to get back to a normal shade after that brassy disaster. One thing I will give them is their color has staining power! I specifically had not checked autoship because I wanted to check out the color first and I also knew I would be moving to another address. They shipped the next month anyway to the address I had already left. By the time I was able to retrieve the package it was too late to return it. While I was very annoyed, I didn’t want to bother writing a bad review but did call the company and tell them I was unhappy with their product. Despite that, they’ve continued to bombard me with emails asking me to come back. That has finally reignited my displeasure with them and has brought on the review they could have avoided by simply accepting that they had lost a customer. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTheresa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
TerribleThe color does not last although it is the right color. But it has dried my hair and made it so frizzy I can’t repair it! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not the color I was going forI was trying to get a medium brown, my hair went black.... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChrystal - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |