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Color Set
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67 669 recensioni dei clienti verificate |
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Not the color I expectedMy hair was BRIGHT RED with this set. I had to purchase clarifier and green shampoo, it was embarrassing red. I then had to buy an ash light brown over it to calm down brassiness and red color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCindy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Colour match was spot onI had changed my colour slightly with a hairdresser, more like my natural hair colour. As a redhead many other brands just stick to certain shades which don’t have the nuances of my colour. At the salon they would mix the red with some blonde and I posted a pic of the colour I’d changed to and left a little message for the colourist and they got it perfect for me. Very grateful for that. It’s so easy to apply. I love that you get the two bottles as I always seem to run out due to the thickness of my hair. This extra bottle made such a difference. Great colour, easy application. You get all the instructions, the gloves, stain cream, stain remover, lovely shampoo and conditioner. The shampoo and conditioner remind me of Olaplex shampoos. Very luxurious. Highly recommend the eSalon colour and I know a few hairdresser who have their clients bring their colour into the salon and their hairdresser applies it for them. Every hairdresser I’ve spoken to who’s used it recommended it & rated it very highly. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Loved the colourLoved the colour , so easy to do 100% have again 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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PleasedMy first time using e salon, I am over the moon with the colour, hopefully it will last 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Doesn't cover rootsthe color was definitely pretty but much lighter than the photos and unfortunately my roots are still visible 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDaisy L. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Product great, put on a flex plan i didnt agree tooNo fault with product, very impressed by product actually. What put me off this is that I was automatically put on a flex plan, and charged for a colour 2 weeks after I had received 1st colour set . Was completely shocked when seen it arrive in post, checked account, money taken . No emails about this flex plan, automatically applies when you place initial order. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSile N. - We truly appreciate your feedback, and we are very sorry for the inconvenience regarding the Flex Plan. Upon reviewing your profile, we can see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help. |
My hair looked great!The color my stylist chose was perfect. And it wasn't an easy "lift". Great job! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Ruined my HairThis harsh color absolutely ruined my hair. It was supposed to be medium brown and colored it so dark it is nearly black. It was so dark and stained everything in sight so I was worried and washed it out after less than 10 minutes, even though the instructions said 35 minutes. I will have to have it professionally corrected now and I am worried about the damage it will take to lighten hair this dark. Somehow it also took all of the shine out of my hair and made it look drab and dull. I have colored my own hair for years and have never had anything stain my shower instantly like this. There was something wrong with this mix. I would give negative stars if possible. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmanda- Thank you for reaching out! We are so sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
BegeistertIch habe das erste Mal bestellt und bin wirklich sehr zufrieden mit den Produkten und deren Qualität. Die Anleitung auch auch die Pflege sind super beschrieben und machen den färbeprozess einfach 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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DisappointedI was looking forward to using my 2nd order of colour, especially as the 1st experience with colour from eSalon was amazing. I had requested a change to the colour which was done for me. I received 2 colour bottles, 1 for my roots and one for the lengths of my hair. Followed the instructions which are clear and easy to follow. The colour took to the lengths of my hair, but the roots didn't change At All. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiI'm so sorry to hear you were unhappy with your color adjustment results. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help you out! |