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Color Set
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67 695 recensioni dei clienti verificate |
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PERFECTI love it, perfect color for me!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your custom color! We look forward to the next opportunity to delight you! |
Best colorThe best color , look like professional did it ,long lasting and easy to do it yourself at home. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDora - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Great!This haircolor looks amazing, even after over a month! Excellent gray coverage. With my other kit, I noticed grays after only a week or so. And my hair was so soft, and the color never turned brassy. I'm a loyal customer!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJill - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Hair colorI love the color but I still have some areas that aren’t holding the color very long 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRenee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair falling out!!The very first time I used this I had 2 chunks of my hair to fall out. I don't know what happened but I don't think I will be using it anymore. That scared me enough. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiReba - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Utter disappointmentI filled out the colour questionnaire and sent in my photo - selecting a medium blonde colour for my medium/light brown./auburn hair. I was so excited, I have been wanting to update my colour for a while now and go lighter for summer. I ordered with a special offer of 2 packs of colour for 10 euros and thought I was #WINNING. However, you can imagine my disappointment that the product took almost 2 weeks to arrive, then when I used the first bottle, making sure I followed all the instructions, washed it out and dryed my hair, there was ZERO change. I tried the second bottle, again following all instructions only to come with the same result, No change in my hair colour. I still have medium/light brown./auburn hair. I remember reading while I was doing the questionnaire and sending in my photo that if the colourist thought there would be an issue with the chosen shade, they would get in touch, nobody did so I was expecting to get my lovely medium blonde hair. What a shame, I really wanted to like this product and even signed up for the colour plan. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnnabelle M. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No canas y se cae el colorNo me gusta nada, en dos lavados y se ha caído mucho el color. Las canas han salido en una semana. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Carmen: Sentimos que la cobertura de canas no haya sido como esperabas. Esto tiene fácil solución. Uno de nuestros coloristas revisará tu fórmula y te enviaremos un email con todo tipo de detalles. Por favor revisa tu bandeja de correos. |
Left hair feeling softSent me 2 packages for my long hair which was great but took my sister 2 hours too apply so I recommend dying sections at a time because it's only supposed to stay on the hair for like 15-30 minutes!! Oops 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEmily - We’re truly sorry that the application process did not go as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too badIs like a black color...no mahogany 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSaidah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No pinta mis canasNo pinta mis canas 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSandra - Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta. |