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67 695 recensioni dei clienti verificate |
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Not all it’s cracked up to beDuring the pandemic i was looking for a way to manage my greys while my hair stylist was unavailable due to reoccurring lockdowns. Then, I stumbled on esalon and figured I’d hit the jackpot - affordable haircare that wouldn’t kill my hair like drugstore dye. I really wanted to love this product, but I just didn’t. I picked a subtle purple because I’m WFH and figured I could experiment. The colour I got was nothing like I ordered... in fact, while it did dye my bathroom purple, it left my hair more of an auburn red. Thought the purple tint rinse would help, but it didn’t. When I contacted esalon to cancel my subscription they offered to send me a revised custom colour at no cost... I still wanted to love them so I gave it a shot. Unfortunately, same result :( not even a hint of purple. Plus, now that it’s been about 4 weeks I’m noticing how bad it fades... I’d honestly rather have greys poking out than what I’ve been left with. Great customer service (hence the 2 star), but I certainly won’t be ordering again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGabrielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nice colourI do like the colours I've had and the fact that you can change your colours anytime I wanted more red after having my first colour which was nice 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Adjusted my color and it's great!I've requested the same hair color mix for awhile now, and was looking for a change. I described the new tone to the mixologists at eSalon. I dyed my hair with the new blend yesterday and it's perfect. 5 Stars every month! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSonia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Good grey coverageVery happy with this colour and gives me good grey root coverage after initial change to my order. Really good customer service from esalon, very impressed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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I Love my color!Great products & gentle on my hair. Easy to do myself! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJacqueline - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future. |
I love my new hairI loved it ... will keep buying with them...already vip costum, I have auto order evey 3 weeks 😍😍🤩🤩 im very hapoy... my hair looks healthy, silk, smooth, shinny, só beautiful, everybody is giving me complements wherever I go 😍😍😍 só exited for next oder already 👏👏👏 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEvelyn - We're so happy to hear that you're enjoying your eSalon color! We truly value your feedback and look forward to hearing from you again in the future. |
First time success!Used Esalon for the first time, followed the step by step instructions and I’m so impressed. Definitely a salon finish, will definitely keep using. A natural colour which is so rich and glossy. One happy customer x 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great Coverage!The product provides great coverage. No uneven color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngie - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future. |
Great productLove the color makes my hair feel and look great 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLinda - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Left lots of yellow, not ashy blonde tones.This color turned out to be more sunshine yellow than ashy blonde. Most days it look like an egg yolk shade. Any tips? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNatalia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |