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67 695 recensioni dei clienti verificate |
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Beautiful colour but not the advertisedBeautiful colour but not even close to the one o the chart which is very disappointing, however I liked the colour but not what I wanted also fading way tooooo quickly 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria T. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not impressedThis is my second try using this product and I've been thoroughly unimpressed both times. First time I tried it the gray coverage lasted for only a few days. Today I received a bottle for my roots and a bottle for my ends and those two colors do not mesh well and neither are the color I was hoping for. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKatie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UgggghI asked for a neutral dark blonde base. It was too dark (a dark auburn brown) and too red. I told esalon. Their answer was to do highlights the lighten it up. I used their base color 3 times asking for lighter and less red each time. Every time it got darker and more red. And, I only did the roots. But this color spreads down the shaft on its own while you wait the allotted time. They’ve told me there is no way to fix the situation — only to go darker. If I had known that from the beginning, I would have chosen a much lighter base. I’m extremely disappointed with eSalon and my now dark copper hair. Going back to L’Oréal Excellence. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWe truly appreciate your feedback, and are so sorry to hear your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts over email. Please let us know if there is anything else we can do to help! |
Too brassy and light from my rootsI need another change because the gray doesn’t take from your products 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWe’re sorry to hear that your hair color is not covering your greys as expected! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Did not like the color chosen for meI wanted to go much lighter, but they don't give you the option? Instead it became darker than my real hair color? I hated it 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiThank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Check your inbox for more details! |
Anulacion de pedidoEn ningun momento solicite envios Regulares... Però me cobraron un Segundo pedido, que yo no solicite, les escribi pidiendoles que anularan la entrega, y me hizieran el abano, però que si llegaba la entrega la rechazaria, cómo asi hize la semana pasada... Lo que no esperaba era que con todos los mensajes y Comentarios al respecto del Segundo envio les he dejado y nadie, nadie me ha dicho Nada... No tengo el producto tampoco el dinero y lo que peor me sabé es no tener Noticias por su parte 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Gemma: Gracias por escribirnos. Estamos encantados de poder ayudarte, te acabamos de enviar un email con tipo de detalles e información. |
PerplexeJe n’ai pas encore essayer la coloration mais j’avais demander châtain foncé cuivre acajou et dans mes commander sa me met châtain foncé doré acajou.. j’espère que sa sera le résultat espéré. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNina G. - Merci pour votre commentaire. Nous sommes désolés pour la confusion causée par l'appellation de votre coloration. Nos experts coloristes ont ajustés votre couleur sur-mesure, selon vos besoins. Veuillez vérifier vos e-mails, nous allons vous contacter pour plus d'information. |
FRAUDEEL PRODUCTO ES DE MALA CALIDAD, NUNCA ME DIJERON QUE ERA UNA SUSCRIPCION, NECESITO DEJEN DE ENVIARME EL PRODUCTO Y QUE ME DEVUELVAN EL DINERO DE CUANDO ME ENVIARON EL SEGUNDO PRODUCTO SIN MI AUTORIZACION, EXIJO CERRAR ESTA CUENTA 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTatiana - ¡Gracias por comunicarte! Hay muchas opciones para ti con eSalon. Si decide realizar un pedido a través de una oferta promocional de eSalon, también verá información sobre nuestro servicio recurrente durante el proceso de pago. También puede elegir opciones de envío único si lo desea. La ventaja de nuestro plan de color de cabello es que recibe un 20% de descuento en cada pedido. Nos hemos comunicado con usted por correo electrónico para analizar este asunto en mayor profundidad y ver qué podemos hacer para solucionar esta situación. Esté atento a su correo electrónico para obtener más detalles. |
Me gustóEl producto es muy bueno desde la primera vez que lo use vi el cambio en mi cabello.lo deja muy suave te le da vida yo encantada con el producto y también es perfecto que te proporcionan todo lo necesario para darte tu color 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria - Gracias por sus comentarios y nos alegra saber que está disfrutando del color y la experiencia de su eSalon. Nos encanta poder ayudar a nuestros clientes a lograr resultados hermosos con la calidad de un salón en casa. ¡Esperamos poder mezclar tu próximo color pronto! |
Tres bien compris facile a utilise satisfait de ma merci beacoupSuper cool merci beacoup 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |