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Color Set
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67 695 recensioni dei clienti verificate |
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RootsThis is the first time it didn't colored my roots. I colored it exactly like all the times. The ends are a nice color. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarolyn - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I was so afraid........My kit remained in the cabinet and I cancelled my subscription. One day I was so tired of looking at my overgrown roots and partial grays. Don't even get me started on the previous "professional" job that left me with orange and miscolored stripes. I took a deep breath, read and re-read the instructions then took a chance. It was so easy!.....Why was I so afraid?!?! After drying and styling, I could not believe the difference! Never have I obtained the perfect shade of blonde that I always wanted, and asked for when getting my hair done, but never before obtained....UNTIL NOW! And I couldn't quit touching it to feel the softness! I reinstated my account and no longer fear coloring at home. And FWIW, I'm in my late 60's! 14 di 14 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiThank you for your kind review of our hair color service, Diana! We are thrilled to hear you love your custom color and look forward to many more colorful years ahead! |
Brilliant colour adjustment and coverageThis is my second colour, first one was nice but the roots were a bit light. So I asked for the colour to be adjusted and it’s perfect. Pretty good coverage however a few greys are still showing but that in my opinion makes it all the more natural! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Still have fade linesI love the color blended for me and how it makes my hair feel considering how damaged it is from bleaching. But something's not right with only after a couple washes in a weeks time that my roots have faded. The lines are so apparent between the colored strands and the newly grown roots. Still have some tweaking to do. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWe’re sorry to hear that your hair color is fading faster than you expected, Marylouise. Your order is fully backed by our Color Happiness Guarantee and we will work to find a solution for you. Please look out for an email from our team. |
CouleurBonjour j'ai effectué ma couleur le 30 avril très contente du résultat j'ai juste refait les racines . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love the product but...I absolutely love the color but, the color just doesn't stay long at all! I started to turn gray in less then 3 weeks. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPamela- We’re sorry to hear that your hair color is fading faster than you expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We really appreciate your feedback and the opportunity for us to make it right! |
Did the same as the one beforeI asked for a lighter color without the red undertones and it did not change anything on my hair, they stayed the same 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCatherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Rubbish - no better than box dye and expensive didnt cover greyrubbish waste of money 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulia K. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have contacted you via email and will be happy to assist in this process. |
They didn't send me what i requestedDidn't cover my grey hair. Also i was expecting darker colour 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSandra T. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right! |
Such a strong ammonia smell!I was really excited when I received this kit, I loved all the personalisation and individual bottles. But upon opening the colours to I felt poisoned by the ridiculously intense ammonia smell that burnt my nose and it was therefore an unpleasant experience when applying on my hair. I like the resulting colour but it doesn’t appear to be very even so doesn’t seem worth the price and I’d rather go back to using a store bought one that at least isn’t going to stink out the place! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlice A. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |