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Color Set
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67 695 recensioni dei clienti verificate |
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Wrong color didn’t cover gray!Dried my hair out so bad! Wrong color and didn’t cover any gray! Very disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAisha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
LEAVE IN TIME SHOULD BE ADJUSTED.I had to leave the color on longer because it was not covering my hair. What's going on? I never experience anything like this before. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJanette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color preferredToday I attached a photo of my current color and a picture that is what I’m trying to accomplish with the highlights. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
déçueJ'avais demandé un color set qui couvre plus les cheveux blancs. Et je suis déçu e car j'ai l'impression qu'il couvre moins que la dernière fois. En deux semaines, des cheveux blancs sont apparus au niveau des tempes et quelques racines. Et j'ai bien suivi les instructions 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVanessa L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration heureuse eSalon est très importante pour nous ! Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
Wasn’t PermanentMy color washed out & I thought it was supposed to be a permanent color/it even got on My light gray pillowcase when I must have perspired when I was asleep/I’m not happy at all w/My product 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarol - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
No.I have been coloring my hair at home for 22 years. This was the most difficult and messy home application kit I’ve ever used, and the color (I ordered a copper mahagony) is mousy brown. I look terrible and will need to have it professionally corrected. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHala- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very badMy head turn yellow/orange i want my money back. I thought it would be blonder & its yellow/orange that is not what i asked for! 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlyssa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First timer coloring at homeI was nervous, but really more than nervous I was tired of my colorist not giving me the color I wanted and telling me how much SHE loved the color she was giving me. This product is so easy to use and the color is precisely what I was wanting. I feel NATURAL without a bit of brassiness. I’m about to save a fortune. Thank you and bless you! 11 di 11 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStephanie - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Excellent Grey Coverage!!!I am probably 65% grey and dark hair. After a couple of adjustments with my colorist, I was able to find the perfect color and coverage for my grey!! I've been using this product since 2015 and although I could get my color done in the salon, I continue with my 3 week auto-ship for convenience, cost and mostly because of my satisfaction in the outcome of my color! Most believe my color is natural!! In my opinion the way it should be! Janette 10 di 10 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJanette - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and gray coverage! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Einfach nur perfektDie Farbe ist genau so wie ich sie mir gewünscht habe. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |