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67 695 recensioni dei clienti verificate |
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I like my colorI like my color but this is the worst smelling stuff I have used! The smell burned my nose and eyes and took my breath away! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKimberly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
My product.Please do not send me anymore dye at this time. I am not able to pay for it. Thank you, Linda Nash 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLinda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see about remedying this situation. Keep an eye on your inbox for more details. |
Zum Glück gewagt :)Nachdem ich viele Rezensionen gelesen hatte, in denen sich Kunden beschwerten, die Ware nie erhalten zu haben, war ich zunächst abgeschreckt. Nach einem Tag Bedenkzeit dachte ich mir dann aber egal, für 11€ ist es den Versuch wert - das könnte ich verschmerzen. Und was soll ich sagen: Die Ware kam innerhalb einer Woche an und ist super schön aufgemacht! Es ist sogar eine extra Tube Farbe für die Längen dabei. 😍 Ich bin happy, nun muss ich nur noch die Farbe selbst testen. Wenn die mir auch zusagt, bleibe ich bei dem Abo. Noch was: Wenn die Zollgebühr unter 5€ ist, treiben es die Behörden i.d.R. nicht ein. Das muss man halt bedenken und nicht jammern wenn man direkt eine Riesenbestellung macht. ;) 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Farbe bearbeitet aber noch immer nicht so wie ich sie wollteAuch die überarbeitete Farbe war nicht wie ich wollte noch immer zu dunkel 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBeate H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Très déçueJe n’ai jamais reçu ma commande 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCélia - Nous sommes désolés d'apprendre que votre commande ne soit pas arrivée. Nous serons ravis de vous assister davantage et vous la renvoyer. Nous vous avons envoyé un email ; nous restons à votre disposition et merci encore de nous avoir informés. |
Oh dearWhen I used this for the first time, and I mean the first time I have ever coloured my hair at home, I was pleasantly pleased Sadly it's not remained as it it did initially It's a permanent root colour which is now washing out in patches 🤔🤔🤔 I may or may not repurchase I have a feeling if I do it will be in desperation at not being able to get to the hairdressers 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Roots only?I need all-over hair color. Color for the roots - so what do i do with the rest of my washed out color-just leave it? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKaren - We’re so sorry to hear that you were disappointed by your color kit contents. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ComentarioNo pinta lo suficiente, no cubre la canas como pensé que lo haría 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAna - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien! |
Struggling getting it right!After 3 attempts and adjustments for my base root color, I finally had to go into my stylist, spend the $200 to have her do an all-over color-correct to bring it back to the ash blonde that I've been trying to achieve using your product. I'm disappointed that I wasn't able to get the color right... At first it seems right, then as it fades it turns very orangy and brassy... Love the shampoo & conditioner which I'll continue to use. I know blonde colors are a bit more challenging. I just can't risk trying it again. May come back around in the future. Thanks for trying! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRoxie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Their signature product is just okayFirst the good - nicely packaged. The color comes on a little thick so it doesn’t run. The okay - everything else. I’ve gotten better coverage for my grays from the store. I’ve used eSalon now a few times and feel like it just does an okay job of covering grays (even after adjusting the formula for grays). I do like the color, I’m just not sure it’s worth the trouble and cost to continue with this product. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |