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Color Set
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67 695 recensioni dei clienti verificate |
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GreyDid not cover grey 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color never arrivedMy color never came in and im not sure why. I want to cancel my next order and any orders after that. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDecember - We’re so sorry to hear that your order is yet to arrive. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
the colour is very dull and darkthe colour outcome is very dark and dull compared to the picture of my hair I uploaded of what is is always like after I leave the hairdressers. I specifically stated that I wanted bright orange and this is not at all what my hair looks like it is a dull auburn and the slight orange tone that can be seen on the ends in the sunlight has not taken on the roots, so when my hair is up it just looks mousy brown and very boring. on the positive side the condition of my hair has not been impacted and the tint rinse makes my hair shiny but I am not at all satisfied with the colour :( 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnnie - Thanks for sharing your experience with us. We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. |
Does not cover well graysTried for 3 months. Nice presentation but not happy with product 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMargie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
really bad colourI asked for a color change and I got the same again. so I wont be ordering again. Asked for less brown and more red and copper, didn't happen. Cant say you got my request right in the beginning. The perils of online shopping. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
ZERO grey coverageAbsolutely ZERO grey coverage. Will not buy again, very upset. Wanted to color my hair to cover my grey before my wedding, selected a color to match my natural color which happens to be darker than my previously colored hair... Now I have BEAUTIFUL dark hair with TERRIBLE silver grey strands - looks awful. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great productHaving been using shop bought colours during lockdown I was delighted to discover esalon the quality of the product is great. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Best dye that covers grey hair. ThankyouExcellent Thankyou 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Ajustement de la couleur racinesAbsolument parfait ! On ne touche plus à rien ! Merci beaucoup Alicia :-) 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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PerfectMy third purchase and both previous orders needed adjustment but this colour formulation is PERFECT. Thank you for listening and for the option for your customers to upload their pictures so you can see what you are dealing with. Easy to use and everything you need in one box. GREAT! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |