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67 610 recensioni dei clienti verificate |
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Shipping is the worstIf you actually need to receive the product give yourself at least 2 weeks to actually receive it. Placed an order November 29 and as of December 13th it is still not here. It sat at their warehouse for 5 days after shipping label was created. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDanell - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color SetLa couleur n’a pas pris sur les racines 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMONIQUE E. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre coloration n'a pas bien pris en racine. Conformément à notre garantie de satisfaction, nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Très bienJ’étais un peu sceptique au départ, mais le résultat m’a séduit ainsi que la facilité d’utilisation. Très pratique avec un tutoriel détaillé. Couleur effectuée à mon rythme à domicile ce qui génère un gain de temps appréciable. 5 di 6 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Super QualitätAngenehme Textur und es wurde an alles gedacht was man zum färben braucht. Die Haare sind gepflegt und glänzen. Die Farbe sieht natürlich aus. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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My "Winter" ColourI asked for a tweak to make my colour ever so slightly less red and it has come out perfectly - this is my perfect winter colour! 0 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Alles superAußer das die Farbe nicht gedeckt hat bräuchte etwas was besser die grauen Haare abdeckt aber die selbe Farbe 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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didn't worki got a brownish purple dye (not even what i asked for) and it didn't work at all. just ended up with my original hair color, and left it very damaged. i followed the directions exactly right, yet it still came out horrible. not to mention the process was incredibly difficult, so many things to mix together and application was very hard to understand in the directions. the fumes from the chemicals almost made me pass out, there's no reason it should've been such an ordeal for nothing, basically wasted my whole day. definitely not buying from y'all again. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The WorstI don't know if my colorist just doesn't know how to do her job or what the deal is, but my hair is nothing like it was supposed to be. I have medium blonde hair and I ordered a light copper color. My hair turned out DARK brown with a tint of red. Think chocolate cherry. It was nothing like the picture and I don't even know how it turned out so dark unless they made a mistake and sent me the wrong formulation. Even the undertones were completely wrong. I've dyed my hair consistently my whole life so I know it wasn't a problem on my end. I've washed my hair 15+ times in the last two days and now I have to go out and buy color oops to try to get it out. I'm so disappointed. When I emailed customer service all they did was say "oh no! Sorry you don't love your color! Don't dye your hair for 3 weeks or you'll get hot roots!" Then said they would send me my new formulation. As if I would ever buy from them again after this. I'd more like an explanation on how my color is so drastically different than it was supposed to be. Obviously whoever is doing the color formulations doesn't have any actual hair experience. So just beware guys because now I have to pay to strip my hair and hope it doesn't damage it more. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMadeline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email so, keep an eye on your inbox for more details. |
Leider enttäuschtLeider bin ich sehr enttäuscht. Ich bin eigentlich mittel- bis dunkelblond. Meine erste Haarfärbung war viel zu dunkel, also haben wir die Farbe angepasst. Doch auch die zweite Tönung war immer noch zu dunkel. Nun, nachdem sich die Farbe rausgewaschen hat, sind meine Haare orange – und das sieht wirklich schrecklich aus. Ich habe gehofft, dass eure Produkte meinem Wunschton entsprechen würden, aber leider war das nicht der Fall. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNicole M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Super ProduktBin sehr zufrieden mit dem Produkt,super Farbergebnisse. Wenn Probleme schnelle Lösung. Vielen Dank eSalon 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |