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67 695 recensioni dei clienti verificate |
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J'ai été déçueLe coffret est très beau et le site est vraiment bien fait J'avais hâte de recevoir ma couleur Contrairement à la garantie de livraison rapide j'ai attendu presque 2 semaines. Ensuite par rapport à la coloration, mes cheveux blancs sont réapparu après 2 lavages...et il y a une différence entre les racines et les longueurs. Je n'ai pas trouvé de différence avec ma couleur initiale ni de brillance ! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiClaire T. - Merci pour votre commentaire. Nous sommes sincèrement désolés pour l'attente de votre commande et que votre coloration n'a pas répondu à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
You were rightI was concerned that the color was going to be to dark. Polled my friends and coworkers and they all insisted it looked like my natural color. Thanks! 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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My grey at temple rootMy grey on this part of my head at temples is impossible. It won’t take. I’m not giving up though. 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Didn't workMy grays must be resistant to this color line. It didn't take. The odor is so strong, I had to shower with the shower door open and a fan in the bathroom. I'm sorry. 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color changeThe 1st shipment that I received the color was great. The 2nd shipment which was supposed to be the same came out black. I don’t even know what to do with this color. I am going to have to pay a stylist a lot of money to fix this. I’m canceling my shipments. 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKathleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
LoveColor was great 5 di 9 persone pensano che questa recensione sia utile. Sei d'accordo? |
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ConvaincantJ'ai procédé à l'application en suivant les conseils inclus dans mon colis. La couleur est vraiment très belle, plus un seul cheveux blanc visible! Mes cheveux sont très doux comme revitalisés. Seul tout petit bémol: un peu long à rincer mais le résultat est vraiment top! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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ParfaitC’est exactement la couleur que je souhaitais Merci beaucoup d’avoir ajuster ma couleur suite à ma 1ere commande 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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The experience of having a professional colorist develop a salon experience butThe experience of a professional colorist helping you color your hair in the comforts of home giving you a salon look was awesome . I am giving it one star only because of the actual hair color itself. My hair came out very light and red on top where my grey is This occurred after each application. I only did 2 months but after second round my hair was still light and red . I hated my color so much. They did honor the free hair coloring as promised if one isn’t satisfied! . This is a great company , very helpful customer service. I Will update after my next hair session hopefully it will look great 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaJuan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We look forward to your future feedback. |
Sehr gut, aber keine Rückmeldung von den Coloristen.Ich war sehr zufrieden, wollte dann aber einen leicht veränderten Farbton . Als die neue Farbe ankam und meine Haare färbte, musste ich leider feststellen, dass ich einen unnatürlich roten Farbstich habe. Nachdem ich daraufhin mehrfach versucht habe jemanden per E-Mail zu erreichen, bekam ich keine Antwort. Das ist mittlerweile 3 Monate her… 😕 Sonst ist es sehr weiterzuempfehlen. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |