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Color Set
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67 610 recensioni dei clienti verificate |
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Incredible presentation but mixed resultsSo, I will preface this by saying it was fully my own fault for misunderstanding what colour I'd receive based on how dark my base hair was, but it is true that I wasn't satisfied at all by it. When I contacted customer service to express this, not only were they incredibly reasonable but upheld their colour guarantee promise and listened to all of my concerns. I do intend to try this product again and will most likely review then to confirm my thoughts, but solely based on this experience I would just want to inform anyone with about medium brown hair that this shade (medium brown red copper) will be very very subtle on you. Perhaps that's what you're looking for, but I truly just wanted to have a brighter red copper shade, which is why this is 3 stars. The packaging was as beautiful and well organised as the adverts suggest, the smell of the product was much milder than box dyes I've previously used and the texture of my hair did generally feel brilliant after. If you're scared of trying, definitely do give it a go but don't feel afraid to contact them concerning exactly what you want. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJesse A. - Thanks so much for sharing your feedback with us. We're so happy to hear that you love our service and our Colour Experts could rectify this situation with a colour that will better suit your needs. We look forward to hearing more of your feedback in the future. As always, do not hesitate to contact us if you have any questions. Thanks again for choosing eSalon! |
Not as expectedDon’t like the colour and the dry feeling it gives my hair. Also not happy that Klarna is showing that a payment is due for next colour when I have paused my plan and would like it cancelled altogether 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Tammy! We are sorry to hear your results are not meeting your expectations. Please check your emails, we got back to you to help you further. |
Was pretty but not what I asked forThe color wasn’t what I wanted. Was too bright and wasn’t like the pictures I added 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlexandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Queja de productoYo solicité un nuevo color de tinte para mi cabello no para mis raíces, el producto que recibí es castaño oscuro cobrizo, mi color actual es chocolate, pinte mi cabello y me quedó el mismo tono en las raíces es decir negro, el resto de cabello use el color reavitalizante, y me quedó unas partes rojizas en el frente y el resto negroooooo…..!!! Mis raíces igual están negras igual que antes, me parece súper injusto que me quede el cabello así, además me dicen que me envían solo tinte para mis raíces y el resto de cabello ????? Nunca solicité solo para raíces yo quería un nuevo cambio para todo el cabello, de hecho pedí más producto para TODO el cabello no solo para raíces, ese tono no es de mi cabello como para pintarme solo las raíces aparte me pinté y está negro mismo, con la diferencia que mechones a los lado está rojo!!!!. Solicito una devolución completa de mi dinero y quiero devolver el tinte adicional que pedí pensando que era para cabello completo, no raíces. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Isabel: Sentimos que tu color no haya cumplido con tus expectativas. Por favor, revisa tu email, te acabamos de escribir. |
Beautiful Copper Red Orange Color!!Love the updated color! Thanks Mindy!! 5 di 7 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Wrong colorI asked for a lighter hair color because my hair always lightens during the summer. Turns Strawberry Blonde. It now is a true COPPER PENNY color, shiny and very pretty, but certainly not LIGHT, not Blonde, not Strawberry. Nothing like what I wanted. I am seriously disappointed in eSalon for the first time!!! I asked for a LIGHTER color! I’m not happy at all. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKat - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HaarausfallDie Farbe ist viel zu dunkel, statt Schokobraun richtig schwarz. Meine Locken sind hinüber, während des Färbens sind mir Haare ausgefallen. Nie wieder 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMina - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Salon QualityJennifer- you did AMAZING! I am so happy. Step by step instructions eased my anxiety and made it easy for me to follow along. I have been paying hundreds of dollars every few months to maintain this copper and you nailed it on the first try. Thank you!! 3 di 6 persone pensano che questa recensione sia utile. Sei d'accordo? |
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très bonne couleurJ'ai beaucoup aimé Le Set color, comme je vous l'expliquais j'attends d'être à l'aise financièrement pour pouvoir m'inscrire à nouveau. cette couleur me convient tout à fait ! En vous remerciant, Cordialement. 3 di 8 persone pensano che questa recensione sia utile. Sei d'accordo? |
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PerfectExactly the color I was looking for. I don't know how they do it! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |