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67 610 recensioni dei clienti verificate |
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Colour came out Black not brown or copper or red.I've been with esalon for a while now and never had any previous issues with the hair dyes I have had so this is a first. I opted for a colour change dark brown copper red which was agreed with the colourist. Put this onto my hair within 2 washes the red faded and left a cool dark black overall colour on my hair (not happy to say the least) Black hair does not suit me or my skin tone. Sent an email via customer services, no response, rang the customer services explained the situation and how unhappy I am, the person who I spoke to was rude, no customer services manners/skills at all (work on that) I was then offered a free colour which I declined no red colour is going to sit ontop of black hair so your alternative was not accepted, I asked for a refund which I was granted, however due to your mistake and how unhappy as a consumer I am you should of as well offered me a gesture of goodwill, which you did not do. Poor customer services. Unhappy customer due to the colour not being correct I can even upload you a photo of the black hair if you like to show you this hair dye is not the colour its suppose to be (black) which I did not order black. And long time to deal with my enquiry had I not chased it up myself. I do not recommend this esalon any longer due to the faults listed above and poor customer services. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Miss C P! We are truly sorry to hear about your personal experience. Please check your emails, we got back to you to help you further. |
Coloration qui a des reflets doré, ne couvre pas les cheveux blancUne des pire expérience de coloration, elle a des reflets doré alors que ce teint là n'en contient normalement pas, elle ne couvre absolument pas les cheveux blancs, de plus vous volez les gens en les abonnants a des commandes toutes les 3 semaines sans leur accord !!!! Honteux 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAurelie V. -Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes et que vous ne souhaitez pas d'abonnement. Lors de votre premier achat sur notre site, vous aviez bénéficié de nos offres d'Abonnement. Vous pouvez également faire une commande unique sans réduction si vous le souhaitez. L'Abonnement Couleur est très flexible et peut être modifié, résilié ou activé à tout moment depuis votre compte. Nous allons revenir vers vous par email afin de vous aider et ajuster votre coloration. |
The BEST Ever ColorAll I can say is my color stylist nailed it !!! Perfect , THANK YOU ,THANK YOU ,THANK YOU ! 11 di 18 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Danke SylviaSuper Qualität einfach in der Handhabung. Abdeckung und Farbton super. Vielen Dank! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great productMy hair was so sleek and I loved the product however I will not be ordering again as I have subscription for every 3 weeks and still have to pay shipping. If have free shipping with auto orders on color I would continue 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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UnsucribePlease can you cancel my from this site? I order once , and you keep continue ordering . Please unsucribe my !!!! 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Toma! We are sorry to see you go. Yes, you can. Please check your emails, we got back to you to help you. |
Second order taking forever to ship.My first order shipped in days. My second order has been a nightmare. I’m still waiting for it to ship and it’s been a week. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMia - We truly apologize for any delay. We have reached out to you via email so, keep an eye on your inbox for more details. |
Custom color - TonerColor was great match & lasted longer than expected. However the TONER which I used 2 weeks after the color turned my hair nearly BLACK!!! I will NOT be using the second set received & would like to return the toner for a refund. It was just awful... I followed the directions to a T ... everyone is commenting on how DARK my hair is now.... UGH! 21 di 28 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great Color !!I Was hesitant at first. But I went ahead and purchased a personalized color. I am also a cosmetologist, and I love the color that they mixed for me. My color is still fresh. Just waiting to see how long it will be before my Grays are visible. So far there isn't any damage that I can feel. My hair is soft and luxurious. Not to mention the color in the sunlight. Thanks much. Pam Ewing 14 di 22 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Sehr zufriedenEs ist genau der Farbton getroffen 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |