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Color Set
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67 695 recensioni dei clienti verificate |
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Still no sign of orderOrder placed on the 1st of September apparently shipped on the 6th and still no sign of it. Can’t get in touch with customer service and tracking details not working !! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Sinead! We are so sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
DisappontedI am disappointed with the colour, it is not blonde at all! I am going to cancel for the time being, thank you for the assistance. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Sue! We are sorry to hear you didn't like the color. Please check your emails, we got back to you to help you. |
NOW I'M BALDI woke up the next morning and had a big ball spot in the top of my head. Had to cut all my hair off because I couldn't cover up the bald spot it was so evident. I did not want to go bald. Now I have to walk around like this wigs are too expensive. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSaraletha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Möchte kein AboBin absolut nicht zufrieden, Farbe viel zu dunkel,zu viel Verpackung,umständliche Anwendung. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnnette B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
SchlechtDeckt graue Haare nicht ab, Haare sind jetzt extrem trocken, nie wieder 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSilvia M. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
hair lossafter applying your hair color gobs of hair fell out when I was shampooing making me worry that I was going to end up bald 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnn - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Problème de couleurJ avais commandé un châtain clair cuivré et me voilà quasi acajou. Beaucoup plus foncé et roux que ce que j attendais 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCaroline B. - Merci pour votre commentaire. Nous sommes désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Can’t believe my eyesI was sceptical, but then I went for it. I decided to try because nothing else was working for me and even at the salon I wasn’t getting the colour I wanted. When I tell you I am shocked! I am. It’s exactly what I’ve been trying to achieve. Looks so natural and beautiful. The process was so simple and fool proof. Easier than any kit I’ve used. My hair feels healthier than it was before and I will continue with this method. Absolute perfection! Don’t second guess, just do it. 7 di 11 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love the results!Very consistent product delivers the same results time and time again. No one can tell when I do a touch up! 11 di 18 persone pensano che questa recensione sia utile. Sei d'accordo? |
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missing materialNice color and items received on 1st purchase HOWEVER, just received 2nd purchase last week and went to start my hair day before work, and one of the items that helped me a lot was the application brush. Unfortunately, there was no application brush sent this time so, not sure that I'll keep getting this product if I cannot depend on receiving all of the items. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiC DKC - We truly apologize for the Tint Brush issue. We have reached out to you via email, so keep an eye on your inbox for more details. |