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67 625 recensioni dei clienti verificate |
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color leaked due to cap not closedUnfortunately, I can't use the color because the cap was not closed properly and had leaked throughout the box. I like to cancel my subscription and it's not straightforward. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSabine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
made my roots darkerHi, this was my first time trying eSalon. I was so excited to give this a try and was truly impressed with the way eSalon works. However, I just tried the kit that I was sent and I'm devastated. The color I was sent was too dark. it didn't lighten my roots at all!! In fact my roots are now darker (very dark brown). I can't find any customer support on this website, so i'm not sure how I can contact the specialist. I have an important work trip at the end of the week and I have no idea how I'm going to fix my hair by then. i have blonde highlights, with extremely dark roots now. Although I stayed away from coloring my highlights, i did notice that they got a little darker after I washed my hair. Please help! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMireille - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Medium brown which was Not for my hair unfortunately.My natural hair is dark brown. I got medium brown Made my roots light and my hair very dark, twice. First time I thought maybe i got wrong color, expressed my concerns and got a different formula which lifted my Roos but made my hair now almost black instead of medium brown. It might be just not for my hair type. Very disappointed since I had had high expectations from this product. I Will have to remove that dark color to dye my hair medium brown with a different brand I like, and should have stuck with. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Natalya, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible terribleAbsolutely want to shave my head after color master adjusted my color. Horrible 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWendy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help! |
MerciMerci pour avoir adapté ma couleur . Elle est parfaite !! Merci beaucoup 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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It’s a nice colorI like the color overall. My ends always seem to be lighter than the top. 1 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Very happy with product and results.I love this colour and the ease of use! 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love the colorI love the color but I don't think it covered my grays very well. They are already showing and it's only been a few weeks! Other than that I love it! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Gute Anwendung - leider leichten RotstichIch bin insgesamt zufrieden mit der Anwendung. Alles hat super geklappt mit der Lieferung und die Anleitung ist auch top verständlich. Leider hat meine Farbe einen leichten Rotstich, den ich nicht gewollte habe (Ton: warmes Beige). Dieser kam beim Strähnchentest auch noch nicht raus, sondern zeigte sich erst nach dem ersten regulären Waschen. Damit bin ich leider nicht so happy und muss meinen Ton für die nächste Bestellung nochmal anpassen. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Semi-permanent colorSeems to be a permanent color. Extended follow-up coloring. Never faded out! Gray showing at the root.. Color was also a tad darker than I would have liked. Unsure where to go from here! Any suggestion or advice is greatly appreciated! Sincerely, Charlotte Shehulski 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCharlotte - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |