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67 625 recensioni dei clienti verificate |
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Not dark enoughMy roots are lighter than my ends. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Naida, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Erreur de couleurBonjour C été ma dernière commande chez vous; j avais demandé a chaque fois de modifier pour être sur quelque chose de plus roux. Sauf que là je suis plutôt dans les tons marron violet ( bcp moins roux que les précédentes...) Les couleurs sont jolies mais c est pas ce que j'ai demandé. J aimerais savoir ce qu il peut être fait ? Cordialement 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCeline C. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
10/10The instructions were easy to follow & I liked that the kit included everything you would need down to the gloves. My hair felt softer after application, shinier, and I received a lot of compliments on my color. Most of my friends thought I went to an actual salon. Thanks for creating an awesome product designed uniquely to each individual. Will be purchasing again. 8 di 8 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great coverLovely colour left my hair soft and shiny 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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L♥️vLOv the new COLOR, Thnk you so much 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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So happy with the results!After having my hair done at the hairdressers and spending a lot of money a couple of months ago (my natural colour with blonde foliage throughout) I was really unhappy with the outcome and just wanted to return completely to my natural colour. I bought a drugstore hair dye which turned my hair a light coppery red, not what I had in mind! Anyway, I bought from esalon and I honestly couldn’t be happier with the results. I don’t think the colour is far off my natural colour and it’s so beautiful and shiny! It’s so lovely to feel like myself again - I’d highly recommend this service 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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SCAMI think this is scam, they don't have phone Number, I ordered last July 15 until now I have not received my order. I cannot contact them. Beware of this company. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLuvimen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Fast FadeThe greys really started showing again on day 5. I definitely need to try something else. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
WowI did my hair and have 2 different shades it looked different shade in the bottle but I thought maybe it supposed to be like that I would like to discontinue my member ship 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiOlivia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantedI'm really frustrated because I thought I was getting a personalized hair color, but instead, it turned out to be just a generic red color you can buy at any store. I specifically chose a copper brown color to complement my hair, but it ended up turning my hair red. What's worse is that it didn't have any effect on my roots – they turned almost black, which is not what I wanted at all. I was looking forward to having a new hair color this week, but now my hair has just become darker! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |