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67 625 recensioni dei clienti verificate |
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Great ProductHonestly surprised on the ease of ordering and how great the colour comes out. Just asked for a slight adjustment and excited to see how it works but overall the product is amazing. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Super gute WareEs kam alles gut zuhause an. Lies sich super auftragen und hat gut gedeckt. Bin sehr zufrieden. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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This is not working for meThe colour didn’t came at all and my hair was dry and loosing after using this. I don’t need this anymore 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Sandu, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
GrayWhen I recieve your color it was so thick I could hardly use it my tempos didn't take the color, not happy with your product. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Sandra, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
1er EssaiJ’ai testé pour la première fois votre marque avec le kit color set. Les produits sont très bien marketés, l’emballage est très soigné mais quand on prend l’option envoi express en supplément je ne suis pas très convaincue sur la rapidité du délais vs une commande classique. Budget très abordable.😉 J’ai les cheveux fins, au carré et pas de cheveux blanc…je souhaitais booster ma couleur avec un pigment auburn. La technique de pose est très facile. Le résultat: la couleur est parfaitement uniforme et la tenue est excellente…par contre, la couleur n’est pas aussi vive qu’attendue et il y a un manque de brillance (malgré ma précision apportée lors de ma commande). Je compte repasser commande afin de voir avec la coloriste esalon s’il est possible d’ajuster au mieux les pigments à mon incarnation de cheveux et voir pour ce côté nettement plus brillant si possible. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDéborah F. - Merci beaucoup d'avoir partagé votre expérience avec nous. Votre satisfaction est primordiale pour nous et nous voulons que votre coloration corresponde à vos attentes. Nos Experts Coloristes vont revenir vers vous par email et s'assurer d'ajuster votre couleur selon vos besoins. Merci pour votre confiance ! |
Color matched perfectlyFirst Time buyer and the color matched perfectly. I was pleasantly surprised for the ease of application and the coverage of the color for my long hair. Will defiantly buy again. 10 di 11 persone pensano che questa recensione sia utile. Sei d'accordo? |
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AmazingThis color is amazing. Exactly what I wanted. I have never done roots at home and I'm thrilled with how it turned out. The instructions are so well laid out and everything easy to follow. My hair looks so shiny. Delighted. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Ends and root colors DO NOT MATCH!!Sadly this has been an ongoing problem in the past despite my notes to my colorist, even after adjustments. My roots are dark and my ends are bright bright bright orange. I would like to think I can provide my results and pictures and trust that the colorist is making adjustments correctly. That does not seem to be the case and it’s getting worse. I truly love the idea of managing my own hair color and touch ups rather than going to a salon but I’m at my wits end. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Was way too darkThis is the 3rd colour I've had and there doesn't seem to be any consistency. First colour was too dark, second was good and now it's too dark again 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Natalie, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Kundenservice eher schlecht, als rechtals ich die erste Bestellung gemacht habe, war mir nicht klar, dass dies ein Abo ist. erst mit der Bestellbestätigung wurde dies ersichtlich. gut, dachte ich, ich versuche es mal. Die Farbe ist ok, aber nicht optimal. Als die 2. Lieferung angekündigt wurde, für gut 30€ incl Versand, war ich etwas geschockt, denn das ist die Farbe nicht wert . Im Kundenkontoist angegeben, dass man telefonisch das Flex Abo deaktivieren kann. es wäre nur schön, wenn man während der angegebenen Servicezeiten jemanden erreichen würde und nicht nur eine Band-Ansage zu hören bekäme, dass das Büro gerade nicht besetzt ist. ich finde es eine Frechheit. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSandra B. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |