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67 625 recensioni dei clienti verificate |
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CouleurUn peu déçue de la couleur attendue 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Für mich leider nichts :(Mein zweiter Versuch mit eSalon war leider wieder nichts. Mir wurden zwei Farben geschickt, eine für den Ansatz und eine für die Längen - komplett umständlich, so wollte ich das nicht. Und leider auch dieses Mal: Die Grauabdeckung hält kaum an, vielleicht 3-4 Haarwäschen. Schade, aber dann lieber wieder die 4 Euro-Dogerie-Produkte, die halten teils länger an. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNathalie E.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Colour didn’t holdI initially like the colour However it faded within a few washes and was completely gone. Was a shame as the idea of these dyes is really good 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Alysha! We are sorry to hear your color washed out completely. Please check your email, we got back to you to help you further. |
Not what I was expectingMy hair is medium brown and I asked my stylist for as much copper/red tones as possible for my hair as I wanted to look more natural red-head. I knew since my hair was darker that I wouldn’t be able to achieve anything too bright/lighter but somehow the color I used made my hair super SUPER almost neon red. It looks very unnatural and I was shocked at how it got lighter as if there was bleach in the formula? I would have been more prepared and careful about applying the color if I’d known it would make it so bright and the color came out streaked and uneven despite following the instructions carefully. I definitely don’t blame the product for that part (again, I expected the color to come out darker than my natural hair since typically you can’t go from a dark shade to a light shade without using bleach so I wasn’t as careful as I should have been) I just wish it had come out more natural red/ginger but instead I look like marvels Black Widow and not in a good way. Oh well. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRoyal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still too darkRequested ligher as come out almost black this one is exactly they same. And when you look at formula on order one bottle for roots os exactly same mix as last one. Very disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDonna E. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us shortly. |
Not for meI really wanted to love this entire experience. I love the idea of a personalized color mixed & sent to me esp when I can't get to the beauty store to buy color or I don't have 4+ hrs to sit in the salon while my color processes. My big issue was that they sent me 2 different shades for roots & lgth and the end result gives me an ombre fx where the roots are more rosewood & the lgth is red. Maybe this wouldn't be such a big deal but I hate brown hair on me & I'm likely going to have to have the roots bleached so that when I recolor it will be 1 consistent shade. The formula was also extremely drying & left me losing copious amts of hair for wks. My hair was actually very healthy, all new growth & it's req frequent hair masks & conditioning. The other issue was the odor, it reminds me of hair color 20+ yrs ago, the fumes were so overwhelming I had to put a fan bc it made my eyes burn so badly, I almost just gave up bc I thought it would blind me. I've been debating trying it again but I'm very unsure if my hair can even handle it. I'm maybe interested in the highlighting kit instead. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTrish- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Amazing color!The color stays. I have received many compliments on the color Even when I went to the salon, they thought,( because the quality of this color) looked like I had it professionally done by another salon. 7 di 7 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Top couleurC'était ma 1ère commande et je ne suis vraiment pas déçue! Vraiment jolie et top équipement. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love my colourI showed a picture with what kind of colour i wish to have and they formulated my desire colour and i love it,it's suit my fair completion 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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poorwaste of money 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Mariana! We are so sorry to hear you say that. Please check your emails, we got back to you to help you further. |