67 625 recensioni dei clienti verificate |
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wrong colorit was the wrong color. I have made this will be my fourth time with this note anyways I needed MEDIUM BROWN(5.0) INTENSE PEARL (420) AND PEARL MAHOGANY (5.25) 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Nasty orange tonesI ordered light golden blonde and requested no orange tones I applied colour as directed Lots of orangey colour tones Horrible waste of money 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Jaqui! We are sorry to hear your color didn't make your expectations. Please check your emails, we got back to you. |
Will not cover grey haitNice Colour but will not cover grey. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRenee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color was just okay.Color was too blah - just a brown without any red or copper highlights. I want to cancel my future orders but there is no place on your website to do! Please consider this my cancellation . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray coverageDid not cover gray hair 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLorena - We’re so sorry to hear that you were disappointed by the gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
PerfectMy newly adjusted colour is perfect. This is exactly right for me. The red shines through and I’m really thrilled with it. I love the tint rinse as well it really boosts the colour and shine. 3 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Toujours à l ecouteMerci toujours à l écoute de mes demandes. super couleur 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Super ErgebnisDie Farbe ist ideal, die Anwendung war einfach und die Haare fühlen sich mega gesund an. 2 di 4 persone pensano che questa recensione sia utile. Sei d'accordo? |
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1er essaieJ'ai enfin fait ma couleur sur mesure et j'en suis ravie. Maintenant à voir sur le long terme sur mes cheveux blancs. En tout cas j'adore la couleur et mes cheveux ont l'air plus soyeux. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Ma couleurJe suis vraiment très contente de ma couleur et des modifications qui ont été faites. C'est trop beau ! Merci ! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |