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67 589 recensioni dei clienti verificate |
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Hair glowedAs a first pack got the deal of two sets. 1st one was ok, when used second to freshen color turned a bright glowing orange. It was awful 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCaleigh D. - Thank you for your feedback. We are so sorry for the confusion, but your first order included two bottles of hair colour for a single application, with a special formula for the roots and one for the ends. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details. |
Cancelled subscriptionI have just cancelled my subscription. A very convoluted process to do so. It is hard to find where to even start and it takes around 6 different clicks. Clearly set up to try to trick you into staying which left a very bad taste in my mouth. Also postage of £5.95 is insane - the method they use, Royal Mail 48 Tracked, is £3.55 for this weight. The colours are ok but I have found better at Boots for less than half the price. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEmma - We’re really sorry to hear about your experience. We never want canceling to feel difficult, and your comments about the process and shipping costs have been noted and shared with our team. We’re glad you found the color okay, though we’re sorry we weren’t the right fit for you. Client feedback helps us continue improving our service and products. |
HaarfarbeTolle Haarfarbe gutes Ergebnis. Alles gut beschrieben. Habe ganz feines graues Haar und die Haare sind wunderschön dunkelblond gefärbt. 3 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Lovely colour.I really like this product and service. It gives a really good colour with shine. My only negative is that it didn't cover the greys at my temples. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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ColourI went for ash blonde and expected it be be blonder, more brown??? I went by the book, can you send me your colour chart again so I can chose a different shade 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleSecond time not what I wanted. Color is pink in areas, and bright red in others. Very disappointed. Never buying again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Christine, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Perfect colour and so natural!Thank you to my colourist. The colour is perfect and has gone on so evenly! I was a bit nervous when developing as it looked so dark with the colour on...but I should have trusted the process, because when washed and dried the colour is exactly what I wanted. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Best colourLove it best I have every used better that the salon beautiful colours 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great news hair colourLove my new hair colour, I asked to adjust it by adding a bit more red and its lovely, had some lovely compliments 😊 thankyou 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Disappointing!Cannot review this order since the bottle will not open. Total waste of $33+ I had four people try to get this open and no one could. It’s like it’s fused together. There is absolutely no opening it. Had everything set up and couldn’t do it. So disappointing 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarol - We truly apologize that the color bottle will not open. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |